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Account Manager – Telecom VAS Services

2 weeks ago

Johannesburg South Africa The Focus Group Full time

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent the full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.What You Will Do Build and maintain productive, long-term relationships with stakeholders within customer organizations Monitor market trends and competitors to identify opportunities and optimize service performance Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets Drive solution-oriented initiatives that address customer challenges and deliver measurable results Achieve assigned service performance targets, including SLA compliance and financial goals Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations Maintain high levels of customer satisfaction through exceptional service delivery What You Will Bring Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry Minimum 3 years experience in Telecoms industry Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s) Bachelor's degree Will be considered as plus Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions