Account Manager, Fintech

6 days ago

Johannesburg, South Africa Optasia Group Full time

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices. We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager , you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise. What you will do Build and maintain productive, long-term relationships with stakeholders within customer organizations. Monitor market trends and competitors to identify opportunities and optimize service performance. Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements. Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer. Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets. Drive solution-oriented initiatives that address customer challenges and deliver measurable results. Achieve assigned service performance targets, including SLA compliance and financial goals. Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations. Maintain high levels of customer satisfaction through exceptional service delivery. What you will bring Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry. Minimum 3 years experience in Telecoms industry Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s). Bachelor’s degree Will be considered as plus Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions. Why you should apply Competitive remuneration package Extra day off on your birthday Performance-based bonus scheme All the tech gear you need to work smart Be a part of a multicultural working environment Meet a very unique and promising business and industry Gain insights for tomorrow market’s foreground Optasia’s Values #1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities. #2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations. #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts. #4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed. #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals. #J-18808-Ljbffr

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