Account Manager – Telecom VAS Services

1 week ago

Johannesburg, Gauteng, South Africa The Focus Group Full time R900 000 - R1 200 000 per year

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent the full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What You Will Do

  • Build and maintain productive, long-term relationships with stakeholders within customer organizations
  • Monitor market trends and competitors to identify opportunities and optimize service performance
  • Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements
  • Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer
  • Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets
  • Drive solution-oriented initiatives that address customer challenges and deliver measurable results
  • Achieve assigned service performance targets, including SLA compliance and financial goals
  • Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations
  • Maintain high levels of customer satisfaction through exceptional service delivery

What You Will Bring

  • Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry
  • Minimum 3 years experience in Telecoms industry
  • Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s)
  • Bachelor's degree

Will be considered as plus

  • Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions

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