Reservations Consultant: Delaire Graff Estate
2 weeks ago
Reporting to the Reservations Manager, the Reservations Consultant (mainly groups and provisionals) is responsible for accurately processing bookings and enquiries while delivering courteous, efficient, and professional service at all times, in line with Delaire Graff Lodges & Spa standards. Main Responsibilities: Handle all reservation enquiries, calls, and emails promptly and professionally. Accurately process and administer group reservations; managing provisional reservations and update bookings in the PMS; Ensure all rates, confirmations, deposits, guest details, and special requests are correct. Maintain organised records, booking accuracy, guest history, and statistical tracking. Check daily arrivals and ensure all bookings are properly confirmed, especially during high occupancy. Maximise revenue through effective upselling and adherence to cancellation/no-show policies. Stay knowledgeable about all room types, facilities, rates, promotions, and third-party booking channels. Communicate relevant guest or booking information to Operations, Sales, and Front Office. Identify and share potential sales leads; assist with pre-bookings of facilities. Build strong, professional relationships with guests, agents, and colleagues. Maintain a positive attitude, uphold service standards, and support general departmental tasks as needed. Requirements: Matric Hospitality/Travel & Tourism diploma preferred Preferably 2 - 3 years previous experience in a Reservations role, preferably 5* or luxury Knowledge of PMS systems Proficiency in English; knowledge of additional languages is an advantage Exemplary sales skills and customer-oriented approach Well versed in various areas of travel (domestic/international, business/holidays, group/FIT) Working proficiency with OTAs Exceptional guest service skills Excellent written & oral communication skills Strong organizational skills and attention to detail Availability to work within opening hours on a rotational basis - public holidays and weekends Ability to work under pressure
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Reservations Consultant
2 days ago
Stellenbosch, Western Cape, South Africa Delaire Graff Estate Full time R300 000 - R450 000 per yearNestled between majestic mountains and overlooking the vineyards of Stellenbosch, Delaire Graff Estate is South Africa's most desirable art, hospitality, and wine destination. This magnificent Cape Winelands property boasts two outstanding restaurants, a state-of-the-art winery, exclusive lodges, a destination spa, and luxury boutiques.This is a full-time,...
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Reservations Consultant: Delaire Graff Estate
2 weeks ago
Stellenbosch, South Africa Delaire (Pty) Ltd Full timeReporting to the Reservations Manager, the Reservations Consultant (mainly groups and provisionals) is responsible for accurately processing bookings and enquiries while delivering courteous, efficient, and professional service at all times, in line with Delaire Graff Lodges & Spa standards.Main Responsibilities:Handle all reservation enquiries, calls, and...
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Reservations And Revenue Manager
2 weeks ago
Stellenbosch, South Africa Delaire Graff Estate Full timeNestled between majestic mountains and overlooking the vineyards of Stellenbosch, Delaire Graff Estate is South Africa's most desirable art, hospitality, and wine destination. Responsibilities < the full reservations process – from initial inquiry to final confirmation – ensuring a seamless and professional guest experience.Lead and manage the...
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FIXED TERM Receptionist/Switchboard Operator
1 week ago
Stellenbosch, South Africa Delaire (Pty) Ltd. Full timeDelaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries. Main Responsibilities:• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;• Engage...
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FIXED TERM Hostess
5 days ago
Stellenbosch, South Africa Delaire (Pty) Ltd Full timeDelaire Graff Restaurant is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest. Responsibilities: Welcome guests to the venue Ensure one hostess is handling the reservations book, while the other...
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FIXED TERM Receptionist/Switchboard Operator
2 weeks ago
Stellenbosch, South Africa Delaire (Pty) Ltd Full timeDelaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.Main Responsibilities:• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;• Engage...
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FIXED TERM Hostess
2 weeks ago
Stellenbosch, South Africa Delaire (Pty) Ltd. Full timeDelaire Graff Restaurant is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest. Responsibilities: Welcome guests to the venue Ensure one hostess is handling the reservations book, while the other...
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FIXED TERM Ice-Cream Vendor
2 weeks ago
Stellenbosch, South Africa Delaire (Pty) Ltd. Full timeDelaire Graff Estate is looking for an Ice-Cream Vendor to provide excellent service to customers by greeting them with a smile and responding quickly and efficiently to their orders. Main responsibilities: Set-up the station in the morning Prepare ice-cream desserts for the guests Assisting guests with their orders and making suggestions Maintaining...
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FIXED TERM Hostess
5 days ago
Stellenbosch, South Africa Delaire (Pty) Ltd Full timeDelaire Graff Restaurant is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.Responsibilities:Welcome guests to the venueEnsure one hostess is handling the reservations book, while the other...
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Information Technology Risk Manager
3 weeks ago
Stellenbosch, South Africa Delaire Graff Estate Full timeNestled between majestic mountains and overlooking the vineyards of Stellenbosch, Delaire Graff Estate is South Africa's most desirable art, hospitality, and wine destination. This magnificent Cape Winelands property boasts two outstanding restaurants, a state-of-the-art winery, exclusive lodges, a destination spa, and luxury boutiques. This is a full-time,...
