Technical Customer Support

5 days ago


Cape Town, Western Cape, South Africa Boardroom Appointments Full time R120 000 - R240 000 per year


We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities:

  • Providing technical support to customers via live chat, tickets or by telephone
  • Register, transfer and update domains
  • Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
  • Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
  • A basic understanding of CMS', firewalls and databases

Requirements

  • Matric certification
  • Experience in technical customer support
  • Previous experience in web hosting or server administration (advantageous)
  • Proficiency in English and good phone etiquette

Key Competencies

  • Customer focused and brand awareness
  • Good communication skills
  • Self-motivated and self-disciplined
  • Ability to work independently and within a team
  • Time management skills
  • Attention to detail
  • Deadline & target driven



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