Customer Support Specialist

20 hours ago

Cape Town, Western Cape, South Africa Keen Full time R240 000 - R420 000 per year

About Keen
At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where
you
come in.

About The Role
We're hiring a
Customer Service Agent
to support a global client POS (point of sale) tech and delivery space. You'll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

What You'll Do

  • Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
  • Troubleshoot and resolve issues related to business operations issues, orders, payments, software, and hardware for merchants
  • Support API integrations with third-party platforms
  • Maintain strong SLAs and high CSAT scores across all touchpoints
  • Escalate bugs, errors, or high-risk customer concerns with detailed context
  • Contribute to internal knowledge-sharing and surface suggestions to improve tools and processes
  • Track and manage customer updates through appropriate internal channels

Requirements
What We're Looking For

  • 2-3+ years of experience in customer service, help desk, or tech support
  • Experience handling phone support, SMS/live-chat support, and email support channels
  • Experience supporting complex issues, products, or systems, especially for the software, hardware, or food delivery industry, supporting vendors or merchants
  • Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
  • Strong verbal and written communication skills in English (C1 or greater), and able to type 45+ words per minute
  • Emotionally intelligent and empathetic — always focused on delivering helpful, human responses
  • Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
  • Self-starter who actively seeks solutions and takes ownership of their work
  • Able to receive feedback constructively and adapt quickly

Assessment Disclaimer
The first stage is a 60-minute assessment with video questions, a typing test, and skill quizzes. Candidates have 24 hours from application submission to complete it.
Benefits

  • Competitive full time compensation
  • Collaborative office space and culture
  • Medical allowance
  • Exposure to a fast-growing global client in the food tech space
  • Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more)
  • Birthday leave + professional development budget
  • Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST), assisting customers in the U.S. It will shift to 12am to 8am from November to March for US Standard time.
The role is in-office, based at our office in
Wembley Square, Gardens.
The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

  • Customer Support Specialist

    20 hours ago

    Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per year

    About AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...

  • Customer Support Specialist

    20 hours ago

    Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per year

    About AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...

  • Italian speaking Customer Service Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per year

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...

  • Customer Support Specialist

    20 hours ago

    Cape Town, Western Cape, South Africa Keen Full time R275 625 - R348 750 per year

    About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

  • IT Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa The Super Staffers Full time R180 000 - R300 000 per year

    IT Support SpecialistRemote PositionLocation: Cape TownSalary: R15,000 - R25,000 Per MonthCompany Overview:Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.Position Overview:They are seeking an IT Support...

  • Customer Support Executive

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time £15 600 - £48 000 per year

    Customer Support Executive Deliver exceptional service to UK customers from sunny Cape Town or remotely Remote (Cape Town preferred) | R £1,000) per month | UK Working Hours (8 AM - 5 PM UK Time) About Our Client Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast...

  • Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa NMI Full time R280 000 - R315 000 per year

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.As a Support Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You...

  • Client Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time R400 000 - R600 000 per year

    About the job Client Support Specialist Client Support SpecialistLocation: StellenboschA leading payment aggregator and provider of secure payment solutions islooking for a Client Support Specialist to fulfil various administrative and supportduties within a fast-paced environment. As a key entry point for networks and billers,the role will provide support...

  • Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Lifecheq Full time R240 000 per year

    Support Specialist - LifeCheq (6 month Contract)Join Our Mission to Revolutionise Financial AdviceAbout LifeCheqLifeCheq is a pioneering fintech company based in South Africa, leading the revolution in personal finance with our holistic approach and advanced advice platform. We cater to the mass affluent market, boasting the fastest-growing and one of the...

  • Contact Centre Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R104 000 - R208 000 per year

    Responsibilities:The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...