Guest Experience Agent

17 hours ago

Cape Town, Western Cape, South Africa Blouberg Holiday Rentals ta Host Agents Full time

Are you passionate about hospitality and delivering top-tier guest experiences? Join the dynamic team at Host Agents as a Guest Experience Agent

In this role, you'll manage bookings across platforms like , Lekkeslaap, and Airbnb, while ensuring guests receive seamless communication and support from enquiry to check-out. Please note: this is a seasonal, six-month contract position.

Key Responsibilities:

Reservation Management

  • Process and manage guest bookings via a shared mailbox
  • Confirm reservations and handle payment follow-ups
  • Prevent cancellations by monitoring and addressing unpaid bookings within 48 hours

Platform & Listing Coordination

  • Manage property listings across multiple platforms , Lekkeslaap, Airbnb, etc.)
  • Ensure listings are accurate, updated, and optimized

Guest & Agent Communication

  • Respond to enquiries from guests and agents professionally and promptly
  • Communicate through email, phone, WhatsApp, and WATI chat platforms

Property Knowledge

  • Build detailed knowledge of all listed properties – from amenities to location and policies
  • Use this knowledge to guide and assist guests effectively

Follow-Ups

  • Follow up on quotations and pending enquiries to improve booking conversions

What You'll Need:

  • Excellent organisational and multitasking skills
  • A customer-first attitude and strong communication abilities
  • Experience in hospitality or guest services (preferred but not essential)
  • Confidence using booking platforms and communication tools

Please email your CV to with "Guest Experience Agent" in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.

Job Type: Temporary

Contract length: 6 months

Location:

  • Cape Town, Western Cape (Required)

Work Location: In person

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