Guest Relations Agent

7 days ago

Cape Town, Western Cape, South Africa Khayalami Hotels Full time

VACANCY: GUEST RELATIONS AGENT

LOCATION
: Cape Town (Guest House)

RENUMERATION:
R10 000 to CTC (DoE) – LIVE IN

A leading hotel group with locations in Mbombela, Emalahleni, Ermelo, Secunda, Standerton, Sandton, and Cape Town, is looking to employ a meticulous and experienced
Guest Relations Agent
to join our Cape Town team.

POSITION SUMMARY:

A Guest Relations Agent is a hospitality professional who manages the guest experience by handling check-ins, addressing inquiries, making recommendations, and resolving issues to ensure a seamless and personalized stay. They perform a variety of duties, including managing reservations, handling billing, and coordinating with other staff to meet guest needs and preferences. This position requires strong communication skills, particularly with international guests, and the ability to provide excellent guest services. This is a Live-In position, and the Guest Relations Agent is expected to Meet & Greet Guests on arrival, and departure, as well as host guests for breakfast during their stay.

KEY RESPONSIBILITIES:

·
       
Guest services:
 Welcoming guests upon arrival, managing check-in and check-out, and providing personalized assistance throughout their stay.

·       
Guest support:
 Handling guest inquiries, complaints, and special requests, and providing information and recommendations for local activities.

·       
Administrative tasks:
 Managing reservations, billing, and guest profiles using Property Management Software.

·       
Coordination:
 Liaising with other departments, such as housekeeping, to ensure all guest needs are met promptly.

·       
Problem-solving:
 Effectively resolving guest complaints and concerns, and preparing daily reports

PREREQUISITES:

·
       Strong leadership skills with the ability to inspire and coordinate a high-performing team

·       Exceptional communication and interpersonal abilities

·       Fluency in English is essential; additional languages are a plus

·       Advanced problem-solving skills and the ability to remain composed under pressure

·       Highly detail-oriented, with a passion for excellence in guest service

·       Tech-savvy, with experience using hotel management systems and digital feedback tools

·       Knowledge of Cape Town and the Wine Route is highly advantageous

·       Flexibility to work shifts, including evenings, weekends, and public holidays

·       Valid driver's license and a clean driving record

·       Cultural sensitivity and the ability to adapt to a diverse clientele

EDUCATION:

Bachelor's degree in hospitality management essential

EXPERIENCE:

Min 3-5 years' experience in a guest relations or management role, preferably within a luxury hotel

Email a comprehensive CV to

(NB: Our Gmail account used for filtering only)

Indicate the position you are applying for in the subject. Only shortlisted applicants will be contacted.

Closing Date: 19 December 2025

  • Guest Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our...

  • Guest Relations Manager

    4 days ago

    Cape Town, Western Cape, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Guest Services Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management.We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.We are looking for people to join our...

  • Reservations Agent

    7 days ago

    Cape Town, Western Cape, South Africa Lion Roars Hotels & Lodges Full time

    Company DescriptionLion Roars Hotels & Lodges is a family-owned hospitality group offering boutique accommodations, each uniquely designed to provide an unforgettable experience to its guests. Unlike large hotel chains, our lodges stand out for their distinctive character, attention to detail, and personalized service. We take pride in creating spaces where...

  • Guest Experience Expert(At Your Service Agent)

    1 week ago

    Cape Town, Western Cape, South Africa Marriott Hotels Resorts Full time

    Description POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

  • Guest Experience Expert(At Your Service Agent)

    1 week ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...

  • Guest Experience Expert(At Your Service Agent)

    7 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Guest Liaison

    1 week ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Job Advert SummaryThe Guest Liaison will be responsible for providing a warm, professional, and personalized welcome to all guests while efficiently managing check-in, check-out, and guest service functions to Newmark standards.Minimum RequirementsMatric and a Hospitality or Tourism qualification advantageous.2–3 years' experience in a Front Office or...

  • Reservations Sales Agent

    7 days ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...