control room operator position

1 week ago

Krugersdorp, Gauteng, South Africa TABE TRADING & PROJECTS (PTY) LTD Full time R120 000 - R180 000 per year

Position Overview

TTP Technologies, implementing the iSafe Smart Safety Platform, is seeking Control Room Operators to join our operations team. The successful candidates will be responsible for monitoring alerts from the iSafe mobile app, CCTV systems, and field officer devices, ensuring rapid and coordinated response to incidents across the Rand West operational area.

Key Responsibilities

· Monitor live feeds and alerts through the iSafe Control Dashboard and CCTV systems.

· Respond to panic alerts triggered via the iSafe app or power-button multi-press emergency function.

· Dispatch the nearest on-duty security officers or response teams through the in-app dispatch system.

· Maintain two-way communication with users and officers (chat and voice).

· Monitor low-power alerts from officer devices and notify field supervisors.

· Log all incidents, calls, and dispatch activities accurately.

· Escalate high-priority cases to shift supervisors, or emergency services when necessary.

· Participate in daily shift handovers and system updates.

· Ensure control room equipment and software are fully operational.

Minimum Requirements

Skills:

  • Computer literacy (basic dashboard systems, CCTV monitoring, mapping).

  • Fluent in English and at least one local language.

  • Strong multitasking and problem-solving ability.

  • Calm under pressure, reliable, and able to make sound decisions quickly.

Other:

  • Must be willing to work rotating 12-hour shifts (day/night, weekends, public holidays).

Experience

Minimum 3 years in a control room [call centre, or security operations environment]

Windows 11 Pro: MS Word ǀ Keyboarding ǀ MS Excel ǀ MS PowerPoint

Qualifications

· Grade 12 Matric Certificate

· Certificate of OEM Security Operations or Call Centre Certificate

· PSIRA certification (Grade C or higher)

Remuneration & Benefits

· Market related salary.

· Training provided on iSafe system and dispatch protocols.

· Branded uniform and control-room workstation provided.

· Opportunities for growth into supervisory and system administration roles.

How to Apply

Submit the following documents:

  • Detailed CV

  • Cover Letter

  • Qualifications Certificates

  • Certified copies of ID (not later than three months)

  • Police Clearance (not later than six months)

Email:

Job Type: Temp to perm

Contract length: 24 months

Work Location: In person

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