Client Success Manager

1 day ago

Johannesburg Adcorp Place, South Africa Adcorp Group Full time R400 000 - R800 000 per year
Position:Client Success Manager

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing SchedulesLocation:Johannesburg - Adcorp PlaceContract Type:PermanentMinimum Requirements:

Experience:

  • TES experience preferred
  • Business development or sales experience in the industry

Education:

  • Grade 12
  • NQF Level 5 qualification
  • Degree in Business, HR or related field (preferred, not mandatory
Additional Requirements:

N/A

Roles and Responsibilities:
• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;

• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;

• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;

• Establish a relationship with the Resource Centre;

• Provide feedback to Resource Centre on candidates supplied;

• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;

• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;

• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;

• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;

• Induction of employees;

• Ensure that protective equipment and related documentation is issued

• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;

• Ensuring the integrity of data on the payroll system;

• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;

• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;

• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;

• Responsible for the implementation and maintenance of client Service Level Agreements;

• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;

• Develop awareness of client future business needs, identify potential opportunities and communicate;

• Responsible for ensuring ontime and accurate invoice delivery to clients;

• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;

• Analyse weekly stats per responsible client;

• Coach and mentor assignees;

• Manage teams and disciplinary issues;

• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;

• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;

• Drive transformation within team;

• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;

• Ensure team members are appropriately trained and developed;

• Responsible for arranging, controlling and overseeing the training of assignees

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