Operations Manager

Position:Operations Manager

Job Description:

To provide operational focus and delivery on outcomes based solutions within FunxionO by, acceptance and mitigation of associated output risk, value-adding process optimization and productivity enhancements.

Operational and delivery role and operational execution on existing Industrial line functionally outsourced solutions. Delivery and evolution of new and existing functionally outsourced solutions and Continuous improvement mandateLocation:Johannesburg - Adcorp PlaceContract Type:PermanentMinimum Requirements:

Experience:

• Min 3-5 years' experience in a management role within process driven working environments and or industries.
• Warehouse and production industry experience would be an essential
• FMCG experience advantageous
• IR/CCMA experience advantageous
• Exposure to unionized environments would be an advantage
• People and Performance Management

Qualification:

• Grade 12 or NQF 4 related Qualification
• Tertiary business qualification ideally in logistics, supply chain management or process / industrial engineering

Additional Requirements:

N/A

Roles and Responsibilities:
• Analyses client feedback (i.e. CAP processes) and utilises this feedback to ensure service enhancements

• Engages the client proactively, responds to client queries promptly and ensures that opportunities for improvements to the client experience are actioned and measured

• Adheres to all applicable client requirements as detailed in the account plan, SLA and CAP action plan

• Participates in and is responsible for activities that influence new business and/or organic growth from existing clients

• Identifies opportunities to position Quest and Kelly services

• Refers relevant business lead opportunities to the Sales and Marketing team

• Understands key competitors and competitive forces shaping the market and actively adapts action plans to grow and retain business share

• Forecasts resourcing requirements in conjunction with the client team and/or operations

• Maintains regular engagement with the TRAC centre to ensure that there is a shared understanding of the forecast (pool) requirements and confirmed orders

• Ensures that the placement of orders with the TRAC centre complies with company procedures

• Ensures that all client job specification standards have been met and, where the candidate does not meet the standards, follows up with the TRAC centre

• Arranges and conducts conduct motivationalfit/culture fit interviews for shortlisted candidates

• Maintains contact with all successful candidates after the interview through to the training commencement date with the client

• Conducts induction sessions with all candidates prior to commencement of assignment

• Adheres to labour legislation including the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA) and the Occupational Health and Safety Act (OHSA)

• Ensures that assignees are orientated to the Quest disciplinary code and client workplace rules

• Ensures the implementation of equitable informal and formal disciplinary measures. (i.e. written warning, final warning, dismissal, suspension)

• Represents the company where required to initiate or chair disciplinary hearings or attend CCMA proceedings

• Adheres to all personnel administration policies, processes, systems and procedures; ensuring that assignee records are accurate and up to date and that payroll input is accurate and timeous, including but not limited to: contracting, recruitment (People Fluent/Ax), employee relations (return to work, disciplinary procedures), recording performance data, Ax integrity, invoicing where relevant, client correspondence (email, minutes), recording of client visits (call cycles) and all other related systems activities (e.g. database maintenance and management)

• Handles all routine administration queries and work requests and is able to resolve these efficiently and effectively within required SLAs and turnaround times

• Ensures the timeous submission of required written reports, including but not limited to: recruitment, absenteeism, attrition, exit interviews, payroll statistics, disciplinary activity, performance data, equity and initiative updates

• Ensures the timely collection of timesheets

• Adheres to SLA (operations and payroll hub) deadlines

• Ensures the submission of other relevant payroll information to the payroll hub that may be required from timetotime. (e.g. UIF documentation)

• Maintains accurate payroll rules as required prior to submission of timesheets (i.e. shift rules, assignee loading management, etc)

• Checks payroll extracts and reverts to the payroll hub regarding exceptions identified

• Performs first line support in respect of assignee payroll queries

• Anticipates peaks and valleys and plans staffing capacity accordingly. Leverages available resources to complete work effectively. Takes positive action to resolve conflict in a way that addresses issues, dissipates the conflict and maintains collaborative relationships

• Encourages good performance and provides timely and constructive performance feedback against requirements

• Retains staff through active engagement tactics (i.e. induction, oneonone discussions, follow up discussions when employees return from an absence, talent management and client engagement)

• Implements techniques to track performance and to mitigate assignee attrition. This would include an analysis of training falloff, recruitment issues, payroll errors, high absenteeism, performance issues, morale issues, attrition, exit interview and tenure

• Addresses poor performance by taking corrective action and/or by following poor performance management procedures

• Encourages learning by freely sharing information and best practices with others and by actively striving to empower staff through constant upskilling and enablement

• Coaches and mentors others by providing instruction, positive models and opportunities to observe

• Seeks to establish and service relationships with assignees, clients and colleagues to improve the effective and efficient execution of objectives in line with business requirements

• Leverages relationship networks and partnerships to gain influence and support for staffing initiatives

• Demonstrates personal commitment to business partners by fulfilling responsibilities, following partnership agreements, involving others and removing obstacles to team accomplishments

• Establishes and consolidates good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with own ideas

• Understands the client environment and the client resourcing requirements

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