Technical Product Support

3 days ago

Somerset West, Western Cape, South Africa Hire Resolve Full time R120 000 - R180 000 per year
Hire Resolve's client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist  who is a tech-savvy problem-solver with a passion for motorcycles and a knack for providing exceptional support to join their team in Somerset West.

Responsibilities:
  • Providing outstanding technical product support to our diverse customer base.
  • Identifying and reporting on customer support trends to drive product enhancements.
  • Contributing to the improvement of our support delivery services and exploring new methodologies.
  • Assisting with fleet maintenance (motorcycles).
  • Managing and maintaining office technical infrastructure.
  • Testing software to ensure optimal performance.
  • Managing the company's online presence and contributions on technical forums.
Minimum Requirements:
  • Customer Support: 3-4 years
  • Information Technology Infrastructure Library (ITIL): 3-4 years
  • Technical Hardware: 3-4 years
  • Diagnostic Analysis of Software/Hardware Failures: 3-4 years
  • Tertiary qualification in a technical field.
  • Motorcycle driver's license.
  • Minimum of 3 years of technical customer support experience.
  • Proven experience with software testing.
  • Proficiency with diagnostic tools.
  • Strong understanding of relevant technical product knowledge.
  • Excellent knowledge of various desktop and mobile operating systems.
  • Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices.
  • Good understanding of software and its interfaces with IT systems and other software.
  • Some firmware knowledge would be a significant advantage.
  • Proficient with Microsoft Office Suite and experience with SAGE.
  • Strong planning & organizing skills.
  • Excellent problem-solving abilities.
  • Exceptional written and verbal communication skills.
  • A clear aptitude for and understanding of vehicle-related diagnostic and other technical hardware and software.
  • Ability to rapidly learn new technical information.

Benefits:

  • Competitive salary based on experience.
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

You can also connect with Daniel on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days

  • Product Manager

    5 days ago

    Somerset West, Western Cape, South Africa CyberSentriq Full time R80 000 - R120 000 per year

    Location: Somerset WestYour StoryYou're a strategic thinker with a passion for building products that make a real impact. You thrive in fast-paced environments, love solving complex problems, and bring a strong understanding of cybersecurity and SaaS. You've worked with or supported Managed Service Providers (MSPs), and you're excited by the opportunity to...

  • Production Planning Administrator

    1 week ago

    Somerset West, Western Cape, South Africa Simera Sense Full time R120 000 - R520 000 per year

    Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Are you passionate about streamlining production processes and embracing digital transformation? We're looking for a detail-oriented...

  • Mechanical Design Engineer

    3 days ago

    Somerset West, Western Cape, South Africa Simera Sense Full time R500 000 - R750 000 per year

    Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Shape the future of space technology with Simera Sense as a Mechanical Design Engineer. We seek a technically skilled and...

  • Industrialisation Manager

    1 week ago

    Somerset West, Western Cape, South Africa AAT Composites Full time R1 200 000 - R2 400 000 per year

    Key Responsibilities:Lead the industrialisation of new products, processes, and technologies in line with company strategy and customer requirements.Oversee process development, validation, and optimization to achieve production readiness.Collaborate closely with Engineering, Production, Quality, and Supply Chain teams to ensure smooth project...

  • Junior CNC Operator

    1 week ago

    Somerset West, Western Cape, South Africa Sagen Advisory Full time R45 000 - R180 000 per year

    Junior CNC OperatorSagen Advisory Recruitment is recruiting on behalf of our client.Location: Somerset WestSalary: R10,000 per monthEmployment Type: Full-time Role OverviewWe are looking for a Junior CNC Operator to assist in the setup and operation of CNC machines. This is an ideal opportunity for someone with a mechanical mindset, a strong eye for detail,...

  • Mechanical Design Engineer

    3 days ago

    Somerset West, Western Cape, South Africa HR Talent Partner Full time R250 000 - R500 000 per year

    Job OverviewApplication Deadline: 10 December 2025Job Location: Somerset West, Western CapeJob Title: Mechanical Design EngineerEducation Level: Bachelors DegreeJob Level: IntermediateMinimum Experience: 3 - 5 YearsMechanical Design Engineer job vacancy in Somerset West.A renowned Manufacturing Engineering company is looking for a Mechanical Design Engineer...

  • Document Controller

    1 week ago

    Somerset West, Western Cape, South Africa HR Talent Partner Full time R5 500 000 - R9 500 000 per year

    Job OverviewApplication Deadline: 21 December 2025Job Location: Somerset West, Western CapeJob Title: Document ControllerEducation Level: DiplomaJob Level: IntermediateMinimum Experience: 3 - 5 YearsDocument Controller job vacancy in Somerset West.A renowned Manufacturing Engineering company is looking for a Document Controller to join their team on a...

  • Senior Copywriter

    1 day ago

    Somerset West, Western Cape, South Africa WeconnectU Full time R450 000 - R550 000 per year

    COPYWRITERRole PurposeTo create clear, compelling, and value-driven content that communicates WeconnectU's product strength, educates the property management industry, and strengthens our brand voice across all platforms.Key ResponsibilitiesDevelop engaging content for our website, blogs, product updates, social media, email campaigns, and in-app...

  • Digital Content Designer

    1 day ago

    Somerset West, Western Cape, South Africa WeconnectU Full time R20 000 - R80 000 per year

    Role PurposeTo bring WeconnectU's brand to life through clean, modern, impactful design and to grow our digital presence by engaging the property management community with meaningful, educational content. This role also incorporates strong copywriting capability to ensure all creative outputs are supported by compelling, clear, and brand-aligned written...

  • Digital Content Designer

    1 day ago

    Somerset West, Western Cape, South Africa WeconnectU Full time R45 000 - R70 000 per year

    Role PurposeTo bring WeconnectU's brand to life through clean, modern, impactful design and to grow our digital presence by engaging the property management community with meaningful, educational content. This role also incorporates strong copywriting capability to ensure all creative outputs are supported by compelling, clear, and brand-aligned written...