Dispatch Warehouse Supervisor

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• To lead and manage the warehouse and dispatch operations, ensuring the safe, compliant, and efficient handling of finished goods.
• Responsible for team development, regulatory and EHS compliance, inventory management, and continuous improvement to support business strategy and customer requirements.​

Key responsibilities

• Lead, coach, and develop warehouse and dispatch teams to consistently deliver outstanding safety, quality, service, and value.
• Set clear expectations for behavior and performance; provide regular feedback and conduct performance appraisals.
• Engage and inspire staff by sharing business vision and objectives.
• Prepare and maintain training matrices; ensure all staff are competent and trained on SOPs, EHS, and regulatory requirements.
• Oversee daily warehouse and dispatch operations, including receiving, picking, packing, checking, and shipping of finished goods.
• Ensure all transactions are completed accurately and timeously in SAP (MERP) or relevant systems.
• Maintain consumable inventories and manage administrative tasks (e.g., stock returns, pallet reconciliation).
• Liaise with other departments (e.g., Planning, QA, Production, Engineering) and external partners to support operational needs.
• Completes reasonable duties and related ad-hoc projects when required. 
• Ensure compliance with EHS, QMS, GMP, and regulatory standards; maintain current SOPs and participate in audits (SAHPRA, ISO, MHRA, etc.).
• Conduct regular risk assessments and implement mitigation plans.
• Investigate and report incidents, near misses, and adverse events; share learnings and drive a culture of safety and compliance.
• Ensure environmental monitoring and proper handling of materials requiring special storage (flammable, refrigerated, etc.).
• Manages the ordering, receipt, issue and reconciliation of Chep Pallets monthly. 
• ​Arranges fumigation of existing Euro Pallets (received with incoming material at Haleon).
• Manage security of finished goods, controlling access and ensuring proper documentation for all goods leaving the premises.
• Conduct regular stock counts and ensure inventory accuracy in line with policy.
• Investigate and resolve stock discrepancies, damages, and shortages.
• Ensure that Dispatch personnel perform to applicable GMP, Regulatory and QMS standards & comply with SOPs.  
• Ensure planned maintenance and validation of warehouse and dispatch equipment.
• Liaise with Engineering for repairs and upgrades; ensure equipment meets operational and safety standards.
• Identify workplace hazards in the Dispatch and related areas. Develop and implement mitigation plans to eliminate / reduce the hazard. 
• Drive process optimization and continuous improvement initiatives (e.g., Lean, OE projects).
• Set target conditions and deliver improvements to meet future business needs.
• Use performance management processes and data to identify and resolve issues in real time.
• Manage area costs, inventory budgets, and contribute to financial planning.
• Support achievement of site strategy through effective resource utilization and team engagement.

Qualifications and skills

Required

• Diploma in Distribution Management, Warehouse Management or Materials Handling. 
• Minimum of 5 years' experience within a distribution environment.

Preferred

• Tertiary Education
• Forklift Driver's License will be an advantage.

Other Skills/Qualifications

• Honesty and Integrity.
• ​Accountability.
• ​Good interpersonal skills & Good organizational skills. 
• ​Leadership skills.
• ​Ability to work under pressure to a deadline. 
• ​Numeracy & accuracy - Aptitude for figures.
• ​Ability to work overtime and shifts work if required. 
• ​Excellent written and oral communication skills.
• ​Initiative and self-motivated.
• ​Computer proficient – knowledge of SAP (MERP) will be an advantage.
• ​Able to resolve problems and think logically​. 

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.