Front Of House Manager

Front of House Manager – Onrus Manor (Hermanus)
Faircape Restaurant and Catering, part of Faircape Life's luxury retirement villages, provides high-quality meal and refreshment services to our residents and patients in our onsite healthcare centres.

We are now seeking a Front of House Manager (FSM) dedicated exclusively to Onrus Manor in Hermanus. This role will oversee all front-of-house operations within the village, ensuring exceptional service delivery, seamless daily operations, strong team coordination, and a warm, hospitality-driven experience for our residents.

Duties include but are not limited to the following:

• Manage daily FOH operations across the clubhouse, dining room, bar, healthcare dining areas, and coffee shop.
• Supervise waiters and barmen, delivering excellent service and resident satisfaction.
• Maintain correct setups, serving etiquette, hygiene, and presentation standards.
• Welcome residents, handle queries, and resolve complaints professionally.
• Oversee stock counts for beverages, glassware, and FOH equipment.
• Coordinate orders with the Kitchen Manager and address stock variances.
• Manage coffee shop service, stock, billing accuracy, and daily cash-ups.
• Plan and coordinate village events with the Village Manager.
• Manage staffing, setups, service execution, and breakdown for events.
• Perform FOH opening/closing checks and monitor service readiness.
• Report maintenance or operational issues timeously.
• Manage accurate billing for meals, beverages, bar items, and coffee shop sales.
• Verify slips, signatures, and correct billing processes.
• Lead and develop waiters, barmen, and FOH support staff.
• Prepare rosters, manage performance, complete reviews, and maintain full staffing levels.
• Provide hands-on support during busy periods or staff shortages.
• Identify development needs and deliver ongoing FOH training.
• Maintain high standards of hygiene, food safety, and customer service.
• Apply Faircape policies, procedures, and operational standards.
• Improve systems, controls, and customer-service processes.
• Compile daily/weekly FOH reports with concerns and action plans.
• Uphold uniform, hygiene, and safety standards at all times.
• Conduct ongoing safety and hygiene training sessions.

Qualifications

• Grade 12 / Matric (essential)
• Hospitality Management Certificate or Diploma (advantageous)
• Food Safety / Hygiene Certification (advantageous)

Requirements & Experience

• Proven experience in a Front of House Supervisor or Manager role (restaurant, hotel, retirement village, or healthcare hospitality environment).
• Strong background in customer service and guest-facing operations.
• Experience managing waiters, barmen, or FOH teams.
• Proven experience with stock control, cash-ups, billing accuracy, and POS systems.
• Experience coordinating events or functions (advantageous).
• Exposure to healthcare or retirement living environments beneficial but not essential.

Skills & Attributes 

• Strong leadership and people-management capability.
• Excellent communication and interpersonal skills.
• High level of professionalism, warmth, and hospitality.
• Strong customer-service mindset with a problem-solving approach.
• Ability to multitask and manage competing priorities.
• Exceptional attention to detail in service, presentation, and hygiene.
• Organised, structured, and able to maintain high standards consistently.
• Calm under pressure with the ability to handle complaints effectively.
• Proactive, hands-on, and willing to step in on the floor when required.
• Strong teamwork orientation, fostering a positive and productive working environment.
• Reliable, responsible, and committed to delivering excellence.

Specific Requirements

• Clear health, criminal, and credit record
• Two Written references
  
  

Working Hours

Monday – Friday, 07h00 – 19h00, with flexibility to work according to a roster and support standby requirements where necessary.

Faircape Benefits:

• Quarterly performance bonuses
• Minimum of 2 Sundays per month and public holiday pay will be offered in addition to your cost-to-company package
• Long service leave 
• Discount on our internet (ISP) packages

To apply or learn more about Faircape and the position, you can visit their website at

Please note that if you do not hear from Faircape Health within two weeks, your application should be considered unsuccessful.