Administrator: Service Advisor

6 days ago

Johannesburg, Gauteng, South Africa Motus Full time R225 000 - R325 000 per year

Job Title: Administrator: Service Advisor

Location: East Region

Company: Hyundai

We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.

Key Responsibilities:

  • Greet customers and provide them with information about services offered
  • Schedule appointments for customers and technicians
  • Answer phone calls and emails in a timely manner
  • Maintain accurate records of customer interactions and service appointments
  • Provide quotes and estimates to customers for service work
  • Handle customer complaints and concerns in a professional and diplomatic manner
  • Collaborate with technicians to ensure that service appointments run smoothly
  • Conduct follow-up calls to ensure customer satisfaction

Requirements:

  • High school diploma or equivalent
  • Proven experience in a customer service role
  • Strong communication skills, both verbal and written
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office applications
  • Knowledge of automotive service and repair terminology is a plus

This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

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