Project Lead: Retention

Be the backbone of Curro's success We're seeking experienced non-teaching professionals to support our educational mission. If you thrive in a fast-paced environment and love contributing to learner growth, you're who we're looking for

What are we looking for?

We are looking for someone with the following experience, qualifications and /or skillsets:

Curro Holdings is a JSE-listed independent schooling provider that offers quality education from the early childhood development phase to Grade 12. Curro prides itself on providing an ethical, values-based environment and offers learner-centric, balanced, innovative and relevant curricula across schools.

Curro Holdings seeks to appoint a Project Lead: Retention (full-time) at Curro Head Office in Cape Town to commence duties in February 2026

The Project Lead – Retention monitors day-to-day learner retention indicators across all schools. The role conceptualizes, plans, and executes retention-focused campaigns to minimize learner attrition, build customer loyalty, and amplify positive word-of-mouth for the brand. The incumbent supports portfolio management, collaborates with school marketers, and is a brand ambassador, ensuring best-in-class retention practices and continuous improvement in the learner and family experience.

Curro is an equal-opportunity employer, therefore preference will be given to EE candidates.

Key Responsibilities & Performance Areas:

Portfolio Manager Support

• Support the portfolio manager in all learner retention matters
• Develop, plan, and execute retention-focused projects/campaigns promoting brand loyalty and long-term tenure
• Collate, analyze, and report on retention data, utilizing internal tools
• Collaborate interdepartmentally to identify at-risk schools and implement retention plans
• Enhance the effectiveness and relevance of retention activities
• Track school retention performance; alert management to any concerning indicators
• Maintain school retention trackers and committee notes
• Develop relevant, actionable content for bulletins and termly submissions for schools

Retention Desk Management

• Monitor the retention desk and email accounts
• Oversee daily feedback to schools, ensuring prompt issue resolution
• Weekly reporting on retention ticket status (resolved, high priority, breached)
• Keep informed on CRM system developments, liaising with relevant departments

School Liaison and Training

• Collaborate with school marketers to innovate and refine learner experience initiatives
• Onboard new school marketers/bursars/administrators to retention practices
• Deliver refresher training to schools with high numbers of at-risk learners

Brand & Corporate Identity Management

• Serve as a brand ambassador for the group
• Uphold correct usage of corporate identity in all retention-related documentation

Qualifications, experience and skills

• Degree or Diploma in Marketing
• Qualification in Customer Service
• Legal Requirements:
• Valid Driver's License
• Proficiency in MS Office (Word, Outlook, Excel, PowerPoint)
• Strong project management and analytical skills
• Brand management expertise
• Excellent time management, planning, and organizational skills
• Attention to detail and problem-solving ability
• Service and relationship-oriented
• Enthusiasm, reliability, and integrity
• Excellent interpersonal and communication skills (written and verbal)
• Ability to work autonomously and collaboratively
• Understanding of confidentiality and data protection requirements

Closing date: 05 December 2025

Read more about where you will work

Please apply before 05 December 2025.

Curro is an equal-opportunity employer, and therefore preference will be given to EE candidates.

P.S Please view your profile for progress on your application.

If you have not had any feedback from the school within two weeks of the closing date of this advert, accept that you were not successful for this position.

But don't be dismayed, next time it might be you.

Due to the high volume of applications, only shortlisted candidates will be communicated with.

Curro reserves the right not to make an appointment.

NB: Please remember and take note before applying that this is a Permanent position.

NB: Please note that if you are found to apply for two or more positions that you do not qualify for in the least, you will be blocked from the system for 30 days. This is due to a large volume of applicants who are abusing the system.