Client Retention Analyst

6 days ago

Cape Town, Western Cape, South Africa Communicate Ct Full time R95 000 - R145 000 per year
REDEFINE CLIENT EXPERIENCE. SHAPE RETENTION. DRIVE IMPACT ACROSS AFRICA.
Lead CRM and retention strategies for a fast-growing African fintech that speaks to clients across cities and rural communities alike. Analyse behaviour, personalise experiences, and turn insights into outcomes that empowers thousands of clients continent-wide.

Client Kingdom: Engineer journeys that keep clients engaged, loyal and returning.
Segment with Precision: Build models that target, convert and retain.
Test Like a Pro: Run A/B experiments that reveal what truly works.
Root Cause Detective: Decode complaints, uncover patterns, eliminate friction.
Campaign Commander: Manage and optimise multi-channel CRM campaigns.
Systems & Data Synergy: Partner with tech/data teams to level up personalisation.
Escalation Authority: Communicate trends, issues and solutions with clarity.
Coaching Catalyst: Turn insights into better scripts, better training and better outcomes.

Skills & Experience:
Minimum 4–5 years CRM/lifecycle/retention experience essential
CRM & campaign management | Segmentation & funnels | A/B testing
Analytics (SQL/Python/BI)
Contact centre insight advantageous
Excellent communication skills
 
Qualification:
Degree/Diploma in Commerce, IT, Data Science, Marketing or Business or related fields

Contact CHELSEA FISHER on [email protected] or , quoting the Ref: CTI
 
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