Client Retention

3 days ago


Cape Town, Western Cape, South Africa Inospace Full time R250 000 - R400 000 per year

We're looking for a dynamic, client -obsessed professional to lead our retention and lease renewals function across our Cape Town business parks. At Inospace, we don't just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities Own client relationships: Be the trusted point of contact for existing clients—understand their business, solve their issues, and support their growth. Lead the renewals engine: Track lease expiries, negotiate extensions, and maintain high occupancy across our parks. Enhance client satisfaction: Act fast on service issues, coordinate with ops/finance/facilities, and keep things seamless behind the scenes. Activate the community: Collaborate with our marketing and park teams to build events and initiatives that drive engagement. Keep us informed: Maintain up -to -date renewal dashboards, client feedback logs, and key retention reports. Requirements 5+ years in the commercial or industrial property sector Proven ability to manage renewals, retention, and client satisfaction KPIs A calm, solutions -oriented style when things get busy or clients escalate Exceptional attention to detail and strong administrative skills Experience working with property management systems (e.g. MDA) and Excel A hands -on, entrepreneurial mindset—you get things done Must be South African citizen Reliable transport and valid drivers license Willing to be office base with site visit as requirement Benefits Basic Salary Provident fund contribution  Group Risk 



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