ChatBot Developer

4 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Key Responsibilities:

Requirements Gathering

  • Collaborate with stakeholders to define the bots objectives, functionalities, and user interaction flow.
  • Identify and document technical and business requirements.

Design

  • Architect the bots conversation flow, including the decision trees, intents, and entities.
  • Design a user-friendly and engaging UX/UI for the bot interactions.

Development

  • Develop the bot using the Facebook Messenger Platform, including programming of the conversation logic and integration of necessary APIs.
  • Implement natural language processing (NLP) capabilities to interpret user queries and provide contextually relevant responses.
  • Code webhook services to receive and send messages to and from the Messenger Platform.

API Integration

  • Integrate with Facebooks Conversion API for tracking and attributing offline leads and conversions.
  • Implement Metas WhatsApp Business API for extending chatbot functionalities to WhatsApp, ensuring a seamless cross-platform experience.
  • Incorporate third-party APIs for additional services like payments, CRM, analytics, etc.

Testing and Deployment

  • Perform thorough testing, including unit tests, integration tests, and user acceptance testing (UAT) to ensure the bot functions as intended across different scenarios.
  • Deploy the bot to the production environment and monitor its performance.

Monitoring and Optimization

  • Utilize analytics tools to track user interactions, engagement metrics, and bot performance.
  • Continuously refine and optimize the bots responses, conversation flow, and functionalities based on user feedback and analytics insights.

Compliance and Security

  • Ensure the bot complies with Facebooks policies, data protection regulations (e.g., GDPR), and privacy standards.
  • Implement security measures to protect user data and prevent unauthorized access.
Skills Required

Technical Skills: 

  • Proficiency in programming languages such as JavaScript ), or
    PHP. 
  • Proficiency in database languages such as MYSQL or MS SQL.

Experience with the Messenger Platform,:

  • WhatsApp Business API, and Facebooks APIs.
  • Familiarity with web development technologies (HTML, CSS, JavaScript) and frameworks/libraries (such as Laravel).

Analytical Skills: 

  • Ability to analyze and interpret data to make data-driven decisions for
    bot optimization. 
  • Skills in using analytics and monitoring tools to track performance
    metrics.

Project Management and Communication: 

  • Strong project management skills to oversee the development lifecycle. 
  • Excellent communication skills for collaborating with team
    members, stakeholders, and potentially interacting with bot users for feedback.

Creativity and Problem-Solving: 

  • Creative thinking for designing engaging user experiences and conversation flows. 
  • Strong problem-solving skills for addressing technical challenges and optimizing bot performance.

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