Inside Sales Representative

7 days ago

Johannesburg, Gauteng, South Africa Human Destiny Executive Search and Recruitment Full time

Reports To:
Sales Manager

Job Purpose:

The Internal Sales Representative is responsible for managing and growing customer accounts by providing technical sales support, processing orders, and ensuring excellent client communication. This role requires a strong technical understanding of pumps and water applications, combined with the ability to manage the sales process from quotation to order closure.

Key Responsibilities:

  • Understand customer requirements and select suitable pump solutions for various water applications.
  • Provide technical advice and support to clients, leveraging internal technical expertise when required.
  • Prepare and issue accurate quotations using the CRM system.
  • Follow up on quotes to ensure timely responses and work towards closing sales.
  • Process orders efficiently and accurately in the system.
  • Maintain consistent and professional communication with clients regarding orders, delivery, and technical inquiries.
  • Build and maintain strong customer relationships to drive repeat business and client satisfaction.
  • Collaborate with internal teams (technical, production, and logistics) to ensure smooth order fulfillment.
  • Keep accurate records of client interactions, quotes, and orders in the CRM system.

Qualifications & Experience:

  • Minimum of 5 years' experience in the pump industry, preferably with water applications.
  • Matric certificate is required.
  • Strong technical background and understanding of pump systems.
  • Proven experience in sales or client-facing roles is preferred.
  • Proficiency in using CRM systems and Microsoft Office Suite.

Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and technical evaluation skills.
  • Ability to manage multiple clients and priorities simultaneously.
  • Attention to detail and high level of accuracy in quotations and order processing.
  • Customer-focused mindset with a proactive approach to service.

Personal Attributes:

  • Professional and personable with a strong work ethic.
  • Confident in technical discussions and client negotiations.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.

Salary:

  • Based on experience, approximately
    R20,000 – R25,000 per month
    .

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