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Account and Relationship Manager
2 weeks ago
Purpose of the role:
Manage and grow a portfolio of clients â driving revenue, increasing product adoption, and reducing churn across our fintech ecosystem. As a Growth Partner, youâll be the trusted advisor to merchants, helping them unlock the full value of the businessâs integrated product suite: Card, Cash, Capital, Software, and VAS. This is a strategic, data-led role focused on retention, upsell, and long-term growth. Job Specification Responsibilities:
- Grow Revenue: Identify cross-sell and upsell opportunities using data insights and consultative selling.
- Retain & Reactivate: Spot early signs of churn and implement proactive retention strategies.
- Manage Relationships: Build trust through regular check-ins, education sessions, and personalised support.
- Report & Analyse: Maintain CRM discipline, track performance, and share actionable insights.
- Collaborate & Learn: Work with Growth Executives and internal teams to align on growth priorities and share best practices.
- 3+ years in account management, customer success, or commercial sales.
- Strong analytical skills and experience with CRM tools.
- Fintech, financial services, or merchant services experience (preferred).
- Matric required; tertiary qualification in Business, Commerce, or Marketing is a plus.
- Excellent communication and relationship-building skills. Key Traits We Value:
- Customer relationship mastery
- Drivers License
- Customer relationship mastery
- Commercial acumen
- Consultative selling ability
- Data-driven decision-making
- Accountability & ownership
- Revenue growth across your merchant base
- Product penetration and upsell success
- Churn reduction and merchant retention
- CRM accuracy and reporting discipline
