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Client Relationship
2 weeks ago
Position : Client Relationship & Account Manager (South Africa & Philippines Hiring)
Client Industry : Government Relations Services/ regulatory consulting firm
Work Hours (Client) : TBD - PST Time zone
Pay Range : Up to 2,200 USD
Location of Search : South Africa/Philippines
Work Location : REMOTE
About the Client
The client is a regulatory consulting firm that manages product registrations, renewals, and ongoing compliance for fertilizers, biostimulants, feed, and pesticide products across the U.S. We serve as an extension of our clients' teams — ensuring their products stay compliant and market-ready in every state.
We're known for our proactive approach, transparent communication, and exceptional follow-through. Our clients trust us not only because we get approvals, but because we care deeply about their success and treat every project as if it were our own.
Position Summary
The Client Relationship & Account Manager serves as the primary point of contact for a portfolio of 20+ clients. This role blends relationship management with strong project leadership — ensuring that every client feels supported, informed, and confident while every project stays on track and moves toward completion.
You'll thrive in this role if you're equal parts relationship-builder and problem-solver. You know how to earn client trust, keep complex projects organized, and push things forward even when obstacles arise. You understand when to involve clients in an issue — and when to quietly coordinate an internal fix to keep things running smoothly.
Key Responsibilities
Client Relationship Management
Build strong, long-term relationships with clients through trust, proactive communication, and reliability.Keep clients consistently updated on project progress, next steps, and expected timelines.Anticipate needs, set clear expectations, and communicate early when adjustments are needed.Represent the client's values of honesty, transparency, and care in every interaction.Project Management & Execution
Manage multiple projects across different regulatory categories simultaneously.Drive projects from onboarding through completion — identifying bottlenecks and pushing for solutions.Coordinate internally with regulatory specialists and leadership to keep deliverables on schedule.Exercise sound judgment in communication — knowing when to escalate issues and when to resolve them internally.Maintain accurate, real-time records in the client portal and project tracking systems.Sales & Growth Support
Participate in late-stage sales or handoff calls to ensure a smooth client transition.Identify opportunities for renewals, additional registrations, or reporting services.Support proposal preparation and renewal discussions as needed.Ideal Candidate Profile
4–8 years of experience in account management, client success, or project management roles.Proven track record of managing complex, multi-step projects across several clients.Excellent communicator — clear, confident, and proactive.Highly organized and detail-oriented, with a strong sense of ownership.Skilled at problem-solving and prioritizing in fast-moving environments.Demonstrated judgment and discretion when handling client or internal issues.Experience in regulatory, technical, or compliance-focused industries preferred but not required.Core Traits We're Looking For
Proactive: You anticipate needs and act before being asked.Relationship-Driven: You build trust quickly and maintain it through consistency.Solution-Oriented: You find paths forward even when things get complicated.Composed: You stay calm, constructive, and focused under pressure.Completion-Minded: You take pride in pushing projects across the finish line.Success in This Role Looks Like
Clients describe you as reliable, proactive, and easy to work with.Projects consistently meet deadlines and move forward without reminders.Internal teams feel supported and confident in your oversight.Clients renew their programs and expand their partnerships with the client.