Senior HR Business Partner

3 days ago

Cape Town, Western Cape, South Africa Surgo PTY Full time R576 000 - R720 000 per year


Job Description:

Senior HR Business Partner - BPO SECTOR

Location: CPT

Employment Type: Full-time

Our client is seeking a dynamic, energetic, and highly organized HR Business Partner to support Human Resource Operations and Management. This is an exciting opportunity for a hands-on professional with strong commercial acumen to drive HR excellence and align with our strategic business goals while fostering an inspiring organizational culture.

Key Responsibilities:

HR & Business Strategic Alignment

  • Partner with senior leadership to develop and implement HR strategies that align with business objectives.
  • Analyze workforce trends and metrics to inform decision-making and identify new opportunities for organizational growth.

Employee Engagement and Culture

  • Drive initiatives to enhance employee engagement, job satisfaction, and workplace culture.
  • Implement programs and policies that promote diversity, equity, and inclusion within the organization.

Talent Management

  • Oversee talent acquisition efforts to ensure the recruitment of top talent aligned with the organization's values and goals.
  • Collaborate with managers to develop succession plans and career development pathways for employees.

Performance Management

  • Lead the performance management process, including goal setting, performance reviews, and feedback systems.
  • Provide training and support to managers on effective performance management practices.

Employee Relations

  • Address and resolve complex employee relations issues, including conflict resolution and grievance procedures.
  • Foster a positive workplace environment by promoting open communication and collaboration.

Compliance and Policy Development

  • Ensure compliance with employment laws and regulations.
  • Develop and implement HR policies and procedures to drive consistency and fairness within the organization.

Data-Driven Insights

  • Utilize HR metrics and analytics to provide insights and recommendations to senior management.
  • Prepare HR reports and presentations for leadership meetings.

Change Management

  • Support organizational change initiatives by developing change management strategies and communication plans.
  • Coach leaders and managers on managing change effectively within their teams.

Minimum Requirements:

  • Degree/Diploma in Human Resources or a relevant qualification.
  • 5-7 years of proven HR and Management experience, covering Recruitment,
  • Assessments, Onboarding, People Development, and Talent Management.
  • Sound understanding of Employment Equity and Health & Safety Standards.
  • Essential Skills & Competencies:
  • Strong knowledge of general HR processes and business practices.
  • Experience in a BPO environment will be a distinct advantage.
  • Proficiency in MS Office (Excel, PowerPoint, Word, Outlook) with advanced Excel skills.
  • Strong planning, organizing, and coordination skills.
  • Excellent communication skills and ability to engage with stakeholders at all levels.
  • Exceptional interpersonal and relationship-building abilities.
  • High attention to detail and accuracy.
  • Strong influencing, consultation, facilitation, and presentation skills.
  • Analytical mindset with problem-solving capabilities.

Salary: R48 000 per month CTC

Working Hours: Mon Fri 08:00 17:00pm

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email



Required Skills:

Business



R 48, ,000.00
South African Rand)

  • Senior HR Business Partner

    2 weeks ago

    Cape Town, Western Cape, South Africa Stonehagefleming HR Full time R1 200 000 - R2 400 000 per year

    WORKING RELATIONSHIPSReporting to the HR Director, this fixed-term contract covers the full spectrum of HR functions, including employee relations, business partnering, HR operations, administration, and recruitment. The role supports leaders across South Africa, with a particular focus on upholding Stonehage Fleming's values and internal HR jobarchitecture...

  • Senior HR Business Partner

    1 week ago

    Cape Town, Western Cape, South Africa Stonehage Fleming Full time R1 000 000 - R2 500 000 per year

    WORKING RELATIONSHIPSReporting to the HR Director, this fixed-term contract covers the full spectrum of HR functions, including employee relations, business partnering, HR operations, administration, and recruitment. The role supports leaders across South Africa, with a particular focus on upholding Stonehage Fleming's values and internal HR jobarchitecture...

  • Senior HR Business Partner

    1 day ago

    Cape Town, Western Cape, South Africa TB HIV Care Full time R4 500 000 - R8 000 000 per year

    Job Advert SummaryTB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a...

  • Senior HR Business Partner

    1 day ago

    Cape Town, Western Cape, South Africa TB HIV Care Full time R50 000 - R200 000 per year

    Job Advert SummaryTB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a...

  • HR Business Partner

    3 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R900 000 - R1 200 000 per year

    Department: Human Resource Position: HR Business PartnerPosition Reports to: HR ManagerBackground on the Company: Our client is an international organization established in 1998, with 100% focus on customer experience and is the market leader in the travel and tourism industry. Our client focuses on providing excellent BPO and IT services and has a global...

  • HR Business Partner

    1 week ago

    Cape Town, Western Cape, South Africa Merchant West Investments Full time R1 000 000 - R1 500 000 per year

    The HR Business Partner partners with leaders and employees to design and deliver people solutions that enable business performance, employee engagement, and talent growth. Acting as a trusted advisor with business acumen, the HRBP balances strategic input with operational delivery, ensuring HR initiatives are embedded effectively and that policies and...

  • HR Business Partner

    6 days ago

    Cape Town, Western Cape, South Africa Ignition CX Full time R320 000 - R450 000 per year

    We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful. We're entrepreneurs. We identify opportunities, build new solutions and continually look for new ways to do business better.The HR Business Partner acts as a strategic partner to business...

  • Global HR Business Partner

    1 week ago

    Cape Town, Western Cape, South Africa Hemmersbach Full time R1 200 000 - R2 400 000 per year

    Your skillsPrevious experience (or equivalent) as global or local HR Business Partner in an operationally and customer-driven environmentC1 EnglishDegree in HR, law or equivalent field or alternatively broad work experience (or equivalent) in operational HR and leadership consultingHigh business acumenIT affinityPrevious relative work experience in HR,...

  • Senior Assistant Vice President-HR Business Partner

    1 week ago

    Cape Town, Western Cape, South Africa EXL Full time R2 000 000 - R2 500 000 per year

    ResponsibilitiesCollaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs,Partner with the HR Country Lead to define and drive key initiatives to enhance our employee engagement and experience,Manage the HRBP team across a business unit, to...

  • People Business Partner

    1 week ago

    Cape Town, Western Cape, South Africa Lula Full time R900 000 - R1 200 000 per year

    Job title:People Business PartnerReporting to:People Partner and Operations ManagerLocation:Cape Town, South AfricaROLE OVERVIEWWe are looking for a hands-on and dynamic People Business Partner committed to fostering a high performing culture where people thrive. As a People Business Partner, you will act as a trusted advisor to both leaders and employees,...