Claims Investigator KZN

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you

What will you do?

Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2025 as, Claims Investigator based in Kwa-Zulu Natal.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary qualification will be an added advantage.

Minimum Experience

• Minimum 3 years short-term claims insurance experience
• Minimum 3 years Claims Investigations experience, more specifically Accident claims
• Experience in Personal lines and commercial products essential.
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and

legal department processes

Deliverables include, but will not be limited to

• Own vehicle and valid South African driver's license.
• Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
• Managing validations of Accident claims and other skill sets when required.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation.
• Knowledgeable on Broker procedures.
• Maintaining set timelines on the processing of claims.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members

Knowledge and Skills

Automotive Damage Claims

Claims Management

Claims Reporting

Claims approvals and rejections

Claims settlements

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 16 October 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.