General Manager

Job Overview:

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring an exceptional guest experience, managing financial performance, and maintaining high standards of administration and staff development.

Key Responsibilities:

Total Guest Experience

• Service Excellence: Ensure that every guest receives outstanding service, consistently exceeding their expectations. Address and resolve any guest complaints or issues promptly.
• Quality Control: Maintain high standards of food quality, presentation, and consistency. Work closely with the kitchen team to ensure menu items are prepared to specifications.
• Ambiance: Oversee the restaurant's ambiance, including cleanliness, decor, lighting, and music, to create a welcoming atmosphere.
• Guest Feedback: Regularly collect and analyze guest feedback to identify areas for improvement. Implement changes based on feedback to enhance the guest experience.

Financial Management

• Budgeting: Develop and manage the restaurant's budget, ensuring financial targets are met. Monitor expenses and revenues, adjusting as needed.
• Profitability: Analyze financial statements and performance metrics to identify opportunities to increase profitability. Implement cost-saving measures without compromising quality.
• Inventory Management: Oversee inventory control, ensuring accurate records and minimizing waste. Work with suppliers to negotiate favorable terms and pricing.
• Financial Reporting: Prepare and submit financial reports to the Operations Specialist at Head Office. Provide insights and recommendations based on financial performance.

Administration and KPI

• Administrative Oversight: Ensure all administrative tasks are completed accurately and on time, including payroll, scheduling, and compliance with health and safety regulations.
• KPI Monitoring: Track and analyze key performance indicators (KPIs) to assess the restaurant's performance. Identify trends and implement strategies to improve results.
• Policy Compliance: Ensure compliance with company policies and procedures. Maintain accurate records and documentation.

Planning and Execution

• Strategic Planning: Develop and implement strategic plans to achieve business goals. Collaborate with the Operations Specialist to align restaurant objectives with overall company strategy.
• Operational Efficiency: Streamline operations to enhance efficiency and productivity. Identify and address operational challenges proactively.
• Project Management: Oversee the execution of special projects and initiatives, ensuring timely and successful completion.

Training and Development

• Staff Training: Develop and implement comprehensive training programs for all staff members. Ensure employees are knowledgeable about menu items, service standards, and company policies.
• Performance Management: Conduct regular performance reviews and provide constructive feedback to staff. Recognize and reward high performers, and address performance issues promptly.
• Leadership Development: Mentor and develop future leaders within the team. Foster a positive and supportive work environment that encourages growth and development.

Business Acquisition and Campaign Activation

• Market Analysis: Conduct market research to identify opportunities for business growth and expansion. Analyze competitors and industry trends to stay ahead of the curve.
• Campaign Activation: Plan and execute marketing campaigns to attract new customers and retain existing ones. Collaborate with the marketing team to develop promotional strategies.
• Community Engagement: Build strong relationships with the local community and participate in community events to enhance the restaurant's reputation and visibility.
• Partnership Development: Identify and develop strategic partnerships to drive business growth. Negotiate and manage relationships with key partners and stakeholders.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role in the hospitality industry.
• Strong financial acumen and experience with budgeting and financial management.
• Excellent organizational and multitasking abilities.
• Exceptional interpersonal and communication skills.
• Ability to lead and motivate a team to achieve high performance.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to make sound decisions under pressure.