Product Coordinator

We are looking for a Product Coordinator with a passion for creating seamless product experiences and driving retail excellence. In this role, you will plan, coordinate, and implement merchandising strategies that keep our shelves stocked, our displays captivating, and our customers delighted. From inventory management and pricing to quality control and vendor collaboration, you will ensure every detail aligns with our brand promise. Working closely with the Merchandising Specialist, product management team, suppliers, and store teams, you will play a key role in maintaining product integrity, boosting sales, and delivering an exceptional customer experience.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Assess community needs to provide assistance on products and services, such as caskets, urns, and memorial items.
• Assist the Merchandising specialist to establish competitive pricing strategies and contribute to marketing plans that promote these offerings.
• Support product lifecycle management from concept to phase-out, ensuring offerings remain aligned with market trends and customer preferences.
• Assist and support the Merchandising specialist to manage product launches and ensure consistent brand alignment.
• Conduct and develop competitive pricing analyses for products and services to ensure market competitiveness and provide feedback to Merchandising Specialist.
• Create promotional campaigns and marketing materials that highlight key offerings and value propositions for approval by Management.
• Provide sales support to agents and regional managers, ensuring marketing activities are effectively implemented.
• Collect and analyse client feedback to refine promotional strategies and ensure compliance with brand standards.
• Track campaign performance and recommend adjustments to enhance visibility, profitability, and customer engagement.
• Conduct and develop competitive pricing analyses for products and services to ensure market competitiveness and provide feedback to Merchandising Specialist.
• Create promotional campaigns and marketing materials that highlight key offerings and value propositions for approval by Management.
• Provide sales support to agents and regional managers, ensuring marketing activities are effectively implemented.
• Collect and analyse client feedback to refine promotional strategies and ensure compliance with brand standards.
• Track campaign performance and recommend adjustments to enhance visibility, profitability, and customer engagement.
• Track and manage inventory levels, ensuring accurate documentation of turnover and quality assessments.
• Coordinate with vendors to order supplies based on lead times and demand forecasts.
• Inspect incoming products for quality compliance, ensuring alignment with company standards and report any discrepancies to the Merchandising Specialist.
• Maintain accurate records of stock movements, write-offs, and replenishments.
• Develop and track budgets for product and merchandising activities, ensuring alignment with financial parameters.
• Conduct expense and variance analyses to identify cost-saving opportunities and efficiency improvements and provide report to Merchandising Specialist.
• Prepare financial and inventory performance reports to the Merchandising Specialist, ensuring transparency and accuracy.
• Collaborate with Finance to update cost sheets to reflect current prices and provide reconciliations to ensure cost recording, allocation, and compliance with accounting policies.
• Engage with clients, providing detailed information on product offerings and customisation options.
• Support store and agency teams in delivering customer service that aligns with the company's values and brand promise.
• Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding concerns.
• Collect customer feedback to inform future product improvements and service delivery.
• Educate and train staff on available funeral products, sales techniques, and customer service standards.
• Keep store and sales teams updated on new product launches, features, and market trends.
• Assist in preparing and maintaining product information sheets and visual display guides to support consistent and accurate in-store presentation standards.
• Promote a learning culture by sharing best practices and supporting staff in applying merchandising standards.

• National diploma or equivalent qualification in retail, product management, or a related field.
• Valid Driver's Licence (code 8 or 10).
• Minimum 3–5 years of experience in a Product Coordinator, Merchandising, or similar role within a retail, insurance or product-driven environment.
• Proficiency in product management or workflow software (e.g., MS Project, Atlassian Jira, Trello).
• Familiarity with design tools such as Adobe Creative Suite and advanced Excel functions.
• Computer literacy – high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Flexibility in working hours, including weekends or evenings for events, high-profile funerals, or training sessions.

Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. "Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa."