Sales Executive

Purpose of the job

Smoke CI is looking for

a Sales Executive to help drive revenue growth, end-to-end, through the sales cycle. The primary responsibilities will be identifying and engaging with potential clients, developing a deep understanding of their needs and how our solutions can help them, presenting our offering, in partnership with other members of the Client Team, such that the customer fully appreciates the value that we can bring to their business and ultimately closing sales.

Being a B2B, enterprise sales model our sales cycles can be lengthy. A successful Sales Executive will appreciate the value of forming trusted relationships with potential clients and the impact this can have on successfully closing sales.

Job Responsibilities

• Industry Knowledge: Develop a strong working knowledge of our industry (voice of the customer VOC, customer experience CX, voice of the employee VOE, employee engagement EE, etc) and how our products and services fit into these industries.
• Product Knowledge: Develop the confidence to speak clearly and persuasively about our products and services, with support from our technical and client success teams.
• Identify Target Clients to nurture through pipeline stages: Identify and research potential mid-market clients by understanding their pain points, industry context, and how our solutions can meet their needs.
• Client Engagement: Initiate contact and build rapport with potential clients through outreach and regular touchpoints, guided by a consultative, relationship-first approach
• Solution Creation: Work closely with internal teams to help shape tailored solutions that align to the client's goals and challenges
• Sales Presentations: Deliver compelling sales presentations, both in person and via video conferencing, to demonstrate how our offerings meet the needs of potential clients.
• Objection Handling: Address clients' objections and concerns professionally and persuasively, providing solutions and information to overcome barriers to closing deals.
• Negotiation: Collaborate with relevant internal resources to to negotiate terms and pricing with potential customers to reach mutually beneficial agreements.
• Closing Deals: Take ownership of your pipeline and sales targets, using proven techniques and continuous learning to meet goals.
• Customer Relationship Management: Provide a smooth handover to our Client Success team while staying connected during onboarding to ensure a great experience for the client.
• Networking/ conferencing: Attend relevant networking events or conferences to connect with prospects and represent the Smoke CI brand professionally and warmly. Documentation and Reporting: Maintain up-to-date records of pipeline activity, sales conversations, and progress in our CRM. Collaborating: Collaborate cross-functionally with other members of the sales team and other departments (marketing, client success, legal and accounting, etc) to ensure alignment and maximize potential for success.

Competencies

• Excellent relationship-building and interpersonal skills, with the ability to engage, influence, and negotiate with a range of client stakeholders all levels.
• Quick-thinking and personable, with the ability to connect authentically in conversations and adapt your approach to suit different client personalities and situations
• Results-oriented mindset with a track record of meeting or exceeding sales targets and objectives.
• Clear and confident communicator, both written and verbal, with the ability to present solutions in a way that resonates with clients Organised and self-motivated, able to manage priorities and follow through in a fast-paced, team-driven environment. Curious and solutions-focused, with a knack for asking the right questions, identifying opportunities, and helping shape meaningful answers.
• Willingness to learn about CX, VOC, VOE and related industry trends
  (prior experience is an advantage but not essential)
• Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential)

Experience and knowledge required

Proven track record in sales or target carrying client success management, with a minimum of 3 to 5 years of experience.