Senior Account Manager
1 day ago
Purpose
The Senior Account Manager will be responsible act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
Role and Responsibilities
- Provide business, technical, and product knowledge in support of pre sales activities in order to ensure customer satisfaction
- Address product related questions and technical challenges
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Build relationships with decision makers, business contacts, and influencers
- Development and execution of new solution strategies to build new offerings with customers
- Accurate forecasting of the week, month, quarter, and FY, leveraging Zoho and its capabilities
- Developing and expanding relationships with customers and OEM's
- Effectively working with other Makwa internal organizations (e.g. sales, customer experience, Finance, Supply Chain) to drive customer requirements needed to achieve customer and Cisco business outcomes
- Drives a sales process through a 90-day sales cycle with a 120-day pipeline view
- Inspires customers by confidently articulating Makwa IT's strategy, technology vision and business relevance
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