Internal Account Manager

1 week ago

Bryanston Gauteng, South Africa Transmare Chemie South Africa Full time R250 000 - R500 000 per year

Who is Transmare ?

Transmare Chemie is a globally renowned specialty chemicals distributor with expertise in emerging markets, including the Middle East, Latin America, the CIS region, and Africa. The company specializes in providing top-quality solutions for diverse industries, such as Pharmaceuticals, Personal Care, Cosmetics, Food Ingredients, and Agricultural Applications. With over 50 years of continuous growth, Transmare Chemie has established itself as a reliable and client-focused supplier. Their foundation in technical expertise and their dedication to excellence have supported their expansion into multiple markets worldwide.

Job Purpose

The Internal Account Manager will be responsible for managing and developing relationships

with existing customers, ensuring the efficient processing of orders, quotations, and queries.

The role supports the Business Development Managers and Product Managers by maintaining strong client communication, optimizing customer satisfaction, and contributing to sales growth through excellent service, coordination, and follow-up.

Responsibilities

 Act as the first point of contact for customers, handling enquiries, quotations, and

order follow-ups.

 Process sales orders accurately and ensure timely delivery in collaboration with

logistics and operations teams.

 Maintain up-to-date customer information, pricing, and order history in the ERP/CRM

system.

 Liaise with External Account Managers to support account development and client

retention strategies.

 Coordinate with Product Managers regarding stock availability, lead times, and

pricing updates.

 Monitor customer credit limits and assist with payment follow-ups in collaboration

with finance.

 Handle customer complaints and escalate issues promptly for resolution.

 Identify opportunities for upselling and cross-selling within existing accounts.

 Prepare and maintain accurate sales reports, forecasts, and performance tracking.

 Ensure adherence to company policies, quality standards, and SHEQ requirements.

Your Profile

You are a proactive and service-oriented professional with strong communication and

coordination skills. You thrive in a fast-paced environment, manage multiple priorities

effectively, and take ownership of customer relationships from order to delivery. You

combine a customer-centric mindset with sound commercial awareness and attention to

detail.

Education

 Matric (Grade 12) essential.

 A tertiary qualification in Sales, Business Administration, or Chemistry

(advantageous).

Experience

 Minimum 2–5 years' experience in internal sales, customer service, or account

management within a chemical distribution or manufacturing environment.

 Proven track record of managing customer accounts and supporting field sales teams.

 Experience working with ERP systems (e.g., SAP, Syspro, or similar).

Skills & Competencies

 Strong interpersonal and written communication skills.

 Excellent organisational and administrative abilities.

 Numerical accuracy and attention to detail.

 Customer-focused with strong problem-solving skills.

 Ability to manage multiple priorities under pressure.

 Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

 Team player with a professional and positive attitude.

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