Academics, Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa EF Full time

The Academic Coordinator will be a proactive and adaptable part of a team whose goal is to assist online teachers to become familiar with the specific set-up of EF's online scheduling system and virtual classroom. In this role, you'll help educators navigate EF's online scheduling system and virtual classroom tools, ensuring a smooth onboarding and teaching experience. If you thrive in a dynamic environment where priorities shift quickly and innovation is encouraged, this could be the perfect opportunity for you.

Key Responsibilities

  • Collaborate with academic and central services teams to develop onboarding

materials that guide new contractors through scheduling and virtual classroom tools

  • Create and maintain reference resources for instructors covering student

expectations, teaching tools, and classroom functionality

  • Contribute to a weekly instructor newsletter with updates on platform features and

classroom enhancements

  • Provide day-to-day support for instructor inquiries, including troubleshooting and

directing issues to appropriate team members

  • Analyze service-related data to identify trends, challenges, and opportunities for

operational improvements

  • Conduct proactive outreach via email and phone to communicate service updates and

relay client feedback

  • Organize and host optional engagement webinars for teachers focused on classroom

tools and best practices

  • Draft verification letters and other correspondence upon instructor request
  • Ensure instructor profiles meet platform compliance standards
  • Utilize tools such as Salesforce, Calendly, Outlook, Adobe Sign, Constant Contact, Sigma, and Microsoft Office

Essential Requirements

  • Bachelor's degree in any field
  • Fluency in English (written and spoken)
  • Excellent attention to detail and strong communication skills
  • Proficiency in Microsoft Office Suite
  • A flexible, hands-on attitude with the ability to adapt quickly and solve problems in a fast-growing environment

Preferred But Not Required

  • Experience teaching English as a Second Language (ESL)
  • Familiarity with supporting remote teams or independent contractors
  • Background in contract management or customer service

About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has school and offices around the world. Learn more

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