Senior Technical Writer

1 week ago

Cape Town, Western Cape, South Africa SPAN Digital Full time R500 000 - R750 000 per year
SPAN Digital is a growing premium software product and consulting company headquartered in San Francisco, with additional development offices in Cape Town and Guadalajara. While we work across a range of industries, we're especially focused on technology, digital media, and fintech. We strategize, design, and build software solutions for clients ranging from startups to global brands-helping engineering teams navigate the fast-changing world of software development and deliver more effective digital products.

Our Services teams work side-by-side with clients to design prototypes, launch production-ready services, and lead major product enhancements. We help SaaS companies sustain success and accelerate growth through tailored strategies, scalable teams, and industry-aligned best practices. Our strength lies in the seamless integration of expert talent, efficient processes, and deep domain expertise.

Our Product Teams leverage our unique vantage point to develop category-defining products that enable our customers' teams to work more effectively, make better decisions, and achieve more.

We're a global, high-performing team building smart solutions for ambitious clients. At SPAN, you'll work alongside experienced founders, tackle meaningful challenges, and keep growing-personally and professionally. We balance structure with flexibility, autonomy with accountability, and learning with doing. It's not about grinding, it's about thriving. If you're looking for a place to do your best work with people who bring out your best-you've found it.

Need
SPAN Digital is a growing premium software product and consulting company, headquartered in San Francisco, USA, with Development offices in Cape Town, South Africa, and Guadalajara, Mexico. We are looking for a Senior Technical Writer for a 7-8 month contract period.

As a contract Senior Technical Writer, you will produce engineering documentation for our high-profile clients, collaborate on knowledge management initiatives, and contribute to the overall success of our products and services. This role will serve as a central point of contact for client engineering teams and represent SPAN's documentation expertise and approach, while working collaboratively with project management and organizational leadership support. You will work along with a team of talented Tech Writers who collaborate with developers, quality engineers, product managers, and usability experts, both for our client teams and internally within SPAN, to deliver high-quality technical documentation for engineering teams.

***This is a great opportunity to work on a variety of engaging projects for top-tier Silicon Valley clients.***

Responsibilities
  • Produce high-quality, well-structured engineering documentation that meets the learning objectives of the intended audience
  • Lead the documentation workstream as primary owner, driving all aspects from strategy through delivery
  • Serve as the first point of contact for the client relationship, establishing trust and credibility with client stakeholders while coordinating with SPAN project management and leadership as needed
  • Manage stakeholders across multiple levels of the organization, facilitating productive working relationships with subject matter experts, engineering leads, and product and project managers
  • Make content strategy decisions and recommendations that align with user needs, product roadmaps, and documentation best practices
  • Work with internal and client-facing teams on product and services engineering documentation, from requirements to completion
  • Manage documentation and knowledge management projects to completion within timeline and budget targets
  • Design the structure of the documentation deliverable, using our pre-defined templates and procedures for knowledge management solutions
  • Identify relevant learning objectives for each area of the documentation
  • Analyze and inventory existing and potential content, identifying opportunities for reuse, and areas where new content is required
  • Leverage new technologies to accelerate documentation production while maintaining high technical quality standards
  • Effectively facilitate working sessions with a wide variety of subject matter experts at various levels of involvement and understanding of the documentation process
  • Coordinate the review and approval process at various levels of scrutiny with the client (internal or external), ultimately securing their acceptance and sign-off of the end-to-end deliverable
  • Estimate in advance the time and effort required for each initiative, creating a high-level plan, and an accompanying resourcing estimate
  • Deliver projects in line with the agreed plan and resourcing, escalating issues and risks in a timely manner as they arise
  • Perform the above duties within SPAN's proven approach to knowledge management and documentation services
Requirements
  • Proven work experience in technical writing, creating engineering documentation, or equivalent technical content
  • Experience with in-development technical platforms that have little to no pre-existing documentation and require new documentation from the ground up
  • Proven ability to maintain productive relationships across diverse client expectations and navigate challenging stakeholder dynamics
  • Must be comfortable making day-to-day decisions independently while knowing when to escalate strategic issues
  • Ability to break down complex, technical concepts and create high quality documentation targeted to various audiences
  • Ability to deliver high-quality documentation with attention to detail
  • Ability to quickly grasp complex technical concepts, and articulate them clearly in text, graphs, and diagrams
  • Project management skills are necessary to create project plans, coordinate with internal and external teams, and report on the status of the project
  • Ability to work independently and proactively, while also effectively collaborating and taking general direction from project leaders
  • Strong verbal and written communication skills
  • Extensive experience working in a team environment in multiple time zones
  • Strong working knowledge of Google Workspace
  • Experience working and managing agile engineering projects
  • Experience working in a customer-facing environment
  • Experience with learning-based systems and documentation and Content Management Systems (CMS)
  • University degree in English, Communication, Journalism, Education, Engineering, or equivalent
You'll love it here if:
  • You are allergic to hierarchical, bureaucratic, business-card cultures
  • You're sad many of the greatest minds in our generation are busy tricking people into clicking on ads
  • You want to work with very smart people from different backgrounds
  • You are a voracious learner & an eager teacher of others
  • You want to be led from the front, not commanded from the rear
  • You don't tolerate intra-office posturing or other douchebaggery
What we offer:
  • Direct collaboration with our Executive Leadership Team and access to mentorship from experienced leaders.
  • Global exposure through cross-regional collaboration
  • Real opportunities to grow, influence, and shape your career.
  • Engage in meaningful, intellectually challenging work
  • A people-first culture grounded in empathy, excellence, and continuous learning.
  • Flexible and generous work and leave policies to support work-life balance.
  • A hybrid work model that supports both remote work and in-office connection.
  • A learning-driven environment that values expertise and craftsmanship - including Meetups, Conferences, Lunch & Learn Fridays, TechRadar Sessions, and e-Learning resources.
  • Enjoyable perks like Friday catered lunches, on-site haircuts, a pet-friendly office, and ping pong - it's a home away from home.
  • Community involvement through charitable initiatives, plus employee awards and recognition.
  • A MacBook and home office allowance - everything you need to do your best work.

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