Reservations Manager
2 weeks ago
Job Summary
The Reservations Manager is responsible for overseeing all aspects of the reservations function. This role ensures efficient management of bookings, accurate application of contracted rates, and optimization of room revenue through effective yield management. The Reservations Manager will also play a critical role in maintaining guest satisfaction, managing travel trade relationships, ensuring compliance with contractual obligations, and leading the reservations team to meet departmental KPIs.
Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.
Key Responsibilities
Reservations Management & Daily Operations
Revenue Optimization & Yield Management
Accuracy, Efficiency & Compliance
Reporting & Forecasting
Team Leadership & Development
Cost & Risk Management
Qualifications & Skills
Diploma/Degree in Hospitality Management or related field.
Minimum 3 years' experience in reservations management, preferably in a luxury or safari lodge environment.
Strong knowledge of PMS, CRS, and OTA extranets.
Excellent numerical and analytical skills for revenue/yield management.
Strong leadership, communication, and negotiation skills.
Ability to multitask and work under pressure.
High attention to detail and commitment to accuracy.
Performance will be reviewed quarterly against departmental KPIs, guest/agent feedback, and compliance with daily operational standards.
Education
Diploma or degree in Hospitality, Tourism, or a related field.
Experience
+5 years experience in the similar position.
Skills
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving and decision-making expertise.
Proficiency in booking systems, Microsoft Office Suite, and property management systems.
Knowledge of local attractions, travel options, and hospitality trends.
Multilingual skills are advantageous.
Personal Attributes
Professional, approachable, and guest-focused demeanor.
High level of patience and adaptability in handling guest concerns.
Ability to work under pressure and manage multiple priorities.
Strong attention to detail and a proactive approach to service enhancement.
Working Conditions
Availability to work flexible hours, including weekends and public holidays.
May involve standing for extended periods.
Apply in confidence to:
, with your comprehensive CV inclusive of a Police Clearance before 15 October 2025. Should your application be deemed eligible, we will contact you within 21 days after the closing date; else consider your application to have been unsuccessful.
Deadline for submissions: 15 October 2025
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