Rooms Division Manager

23 hours ago

Bushbuckridge Mpumalanga, South Africa Kruger Gate Hotel Full time R120 000 - R200 000 per year

The Rooms Division Manager is responsible for managing the day-to-day operations of the rooms division, which includes the front office, housekeeping, and engineering departments. The ideal candidate will have experience working in a hotel and will be familiar with the various aspects of hotel operations. He or she will be a strong leader with excellent communication and interpersonal skills and will be able to effectively manage a team of employees. The Rooms Division Manager will be responsible for ensuring that all departments are running smoothly and efficiently and will be expected to resolve any issues that may arise.

Duties & Responsibilities

  • Oversee all aspects of the rooms division, including and not limited to front office, reservations, housekeeping, safari, Guest relations and the rooms maintenance
  • Ensure that all departmental policies, procedures, and service standards are met
  • Monitor guest satisfaction scores and work with team members to address areas of opportunity
  • Maximize room revenue and occupancy through effective yield management practices
  • Prepare annual departmental operating budgets and capital expenditure requests
  • Manage payroll and other controllable expenses in accordance with budget guidelines
  • Participate in the development and implementation of hotel-wide marketing plans
  • Foster a positive working environment and culture that promotes employee engagement and retention
  • Handle customer complaints and concerns in a professional and efficient manner
  • Conduct regular meetings with department heads to ensure open communication and smooth operations
  • Assist in the interviewing and hiring of new team members within your department
  • Provide ongoing training and development opportunities for all team members

Required Skills and Qualifications

  • Degree in business, hospitality, or related field
  • 5+ years' experience in hotel operations, with at least 2 years in a management role
  • Proven leadership and team-building skills
  • Excellent communication, customer service, and interpersonal skills
  • Strong organizational and time-management skills
  • Working knowledge of Microsoft Office and hotel property management systems
  • Opera and micros experience essential
  • Experience developing and implementing process improvements
  • Guest Satisfaction and Customer Service skills
  • Experience in Customer Satisfaction and Receptionist Duties
  • Room preparation and cleaning (beds, linens, amenities
  • Deep cleaning and sanitization following hygiene standards
  • Inventory management (towels, toiletries, supplies)

It is not always possible to reply to all applications, should you not hear back from us please consider your application as unsuccessful.

  • Control Room Operator

    4 weeks ago

    Mpumalanga, South Africa Fidelity Services Group Full time

    Control Room Operators – Grade A and B. A vacancy exists for a Control Room Operator stationed based at the Secunda Branch. The position will report to the Senior Manager. The main purpose of the position is to ensure Surveillance operations and report on it. Requirement: PSIRA grade B/A renewed. Have at least3-5yearsControl Room environment experience...

  • Reservations Manager

    2 weeks ago

    Bushbuckridge, Mpumalanga, South Africa Kruger Gate Hotel Full time R600 000 - R1 200 000 per year

    Job SummaryThe Reservations Manager is responsible for overseeing all aspects of the reservations function. This role ensures efficient management of bookings, accurate application of contracted rates, and optimization of room revenue through effective yield management. The Reservations Manager will also play a critical role in maintaining guest...

  • Cctv Manager

    3 days ago

    Mpumalanga, South Africa Fidelity Services Group Full time

    **DESCRIPTION** The CCTV division requires a CCTV Manager to take ownership of the regional CCTV strategy, in line with the National Strategy. **REPORTING** The incumbent will report to the Branch Manager / Regional Manager **QUALIFICATIONS AND ATTRIBUTES** - Compulsory: - CCTV/LPR industry specific knowledge. - CCTV control room set up - CCTV...

  • Senior Data Specialist

    7 days ago

    Bushbuckridge, Mpumalanga, South Africa AJ Personnel Full time

    **Main purpose of the job**: To contribute to the development and maintenance of an extensive archive of scientific data. **Location**: Agincourt - Bushbuckridge (Mpumalanga Province) **Detail**: The MRC/Wits Agincourt Research Unit is an exceptional health and population research centre in the Wits School of public health. The school has several strong...

  • Store Manager

    4 days ago

    Mpumalanga, South Africa TFG Sports Division Full time

    Overview The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills. These positions require retail experience, a flair for visual merchandising and a good head for figures and administration Responsibilities Driving turnover to ensure achievement of targets Controlling expenses Managing stock...

  • Senior Area Manager

    1 day ago

    Mpumalanga, South Africa The Foschini Group Full time

    **Job ID**:12803 - **Position Type**:Full-Time - **Job Function**:Store Management & Field - **Workplace Type**:Head Office - **Division**:Jet Division - **Province**:Mpumalanga - **Location**:Mpumalanga All Areas - **Suburb**:Other _ Not on list Position Description: **Are you a strategic thinker with a trader mentality? Do you thrive in a team environment...

  • Store Manager

    1 week ago

    Mpumalanga, South Africa The Foschini Group Full time

    **Job ID**:12757 **Position Type**:Full-Time **Job Function**:Store Management & Field **Workplace Type**:Stores **Division**:Jet Division **Province**:Mpumalanga **Location**:Mpumalanga All Areas **Suburb**:Mpumalanga Position Description: The Store is in need of achievement-orientated Store Manager with excellent customer service and people...

  • Store Manager

    1 week ago

    Mpumalanga, South Africa The Foschini Group Full time

    **Job ID**:17731**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:TFG Jewellery Division**Province**:Mpumalanga**Location**:Mpumalanga All Areas**Suburb**:MpumalangaPosition Description: The Store is in need of achievement-orientated Store Manager with excellent customer service and people management...

  • Area Manager Eastern Cape

    4 days ago

    Mpumalanga, South Africa Hopkins Coetzee Associates Full time

    Area Manager - Farming Division Our client in the Eastern Cape has a vacancy for an Area Manager in its farming division. This position will report directly to the Head of Production and will be responsible to oversee the farming operations of roughly 500 hectares. Key requirements for this position are: 10 years’ experience in citrus farming 3 years’...

  • Ackermans Trainee Manager

    4 weeks ago

    Mpumalanga, South Africa Ackermans Full time

    You will represent and be a custodian of the brand of our store Be energetic and a self-starter Two (2) years retail experience which includes at least one year in a supervisory and or management position Outstanding merchandise management , stock and cost control skills The capacity to maintain high store standards A proven ability to influence and lead a...