Client Experience

3 days ago

Cape Town, Western Cape, South Africa Somewhere Full time R120 000 - R180 000 per year

Position: Client Experience & Operations Manager

Salary Range: USD / month

Business Location: Florida, USA

Working Hours:  Remote Full Time, 8:00 am to 5:00 pm EST (open to flexible hours)  - Some weekend work is required

About the Company

The company is a global embodiment movement founded by a bestselling author, blending transformation, business, and nervous system mastery.

We've certified 80+ facilitators, served thousands of members, and hosted world-class live events.

Our next chapter is bold:

10,000 members

100,000 books sold

Global recognition as the #1 embodiment platform in the world

To get there, we're hiring an experienced Client Experience & Operations Manager — someone who brings structure to scale, excellence to execution, and measurable growth to every process.

This is not an entry-level support role.

You've done this before. You've built systems that drive revenue, retention, and client satisfaction — and you have the numbers to prove it.

The Role

This hybrid position combines operations, client experience, and performance tracking.

You'll design and run the backend systems that keep clients engaged, affiliates supported, and the Body Talk ecosystem flowing seamlessly — while creating KPIs that show real, trackable results.

Key Responsibilities

Client Experience & Retention

Create and maintain clear pathways for clients to engage, stay active, and get results.Build KPI dashboards to measure engagement, retention, and satisfaction.Monitor participation, re-engage drop-offs, and design retention touchpoints.Manage onboarding, access, and follow-up systems for all offers.Collect and organize testimonials, feedback, and case studies.

Affiliate & Partner Management

Onboard and support affiliates with clarity (links, assets, prizes).Track performance and manage incentive programs and payouts.Build dashboards to measure affiliate growth and contribution to revenue.Maintain consistent communication — leaderboards, updates, and celebration of wins.

Operations & Backend

Manage and optimize systems (Kajabi, Stripe, Airtable, Zapier, Google Workspace, ClickUp).Build efficient automations and document processes.Oversee backend delivery for launches, memberships, and certifications.Identify and close operational gaps proactively.Track and report on revenue, conversions, and retention weekly.

Founder Support & Reporting

Prepare weekly KPI summaries and insights (leads, conversions, retention, revenue).Manage team follow-ups and cross-functional communication.Anticipate operational needs before they become bottlenecks.You'll Be a Perfect Fit If You:
Have 3–5+ years of experience leading operations or client-success inside a fast-scaling online brand, coaching company, or startup.Can point to measurable outcomes, such as:
Increased conversion or sales by 10–30% through optimized client journeys or systems.Improved client retention by 15–40% through proactive engagement.Reduced onboarding time from days to under 24 hours.Managed affiliate programs that generated $100K+ in tracked sales or grew participation by 50%+.Have built and owned KPI frameworks, dashboards, and reporting systems to track growth, retention, and revenue.Thrive in founder-led environments — comfortable with speed, creativity, and autonomy.Love both numbers and people — you're as analytical as you are emotionally intelligent.Energy & Culture Fit

This role holds the nervous system of the business — keeping energy, care, and systems in sync.

You think in solutions, not stories. You're grounded, communicative, and thrive on turning chaos into clarity.

Embodied mantra:

"I run the flow that allows the company to expand without friction."

Position Details
Location: RemoteType: Full-Time (Contractor-to-Hire)Hours: Flexible, with responsiveness during EST business hoursCompensation: Competitive and growth-based, aligned with experience and measurable KPIsHow to Apply

In the application page, please include a link to your portfolio + a short Loom (2–3 minutes) answering:

  1. What excites you about building systems and experiences?
  2. Share a KPI framework or system you've built that improved revenue, retention, or client experience.
  3. Describe a time you transformed a reactive process into a repeatable, high-performing one.

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