General Manager: Call Centre

7 days ago

Midrand, Gauteng, South Africa Momentum Full time R1 200 000 - R2 400 000 per year

Metropolitan is one of the services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

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Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements.

Requirements

  • 8 - 10 years' experience in a senior sales management role
  • 5 - 8 years' management experience
  • Experience in rendering of financial services
  • FAIS Representative Regulatory Exam Level 5
  • FAIS Key individual Regulatory Exam Level 1
  • FSCA recognised qualification
  • Degree in Commerce/Marketing/ Business Management and or equivalent relevant qualification

Duties & Responsibilities

  • Implement and manage the sales strategy for the Province that are aligned to the overall business

strategy and the principles of client centricity.

  • Develop, implement and manage a risk management strategy for the relevant Province that

effectively manage and mitigate risks.

  • Research and build competitor and market intelligence for the Province in order to proactively

enhance sales strategy and tactics.

  • Drive the reduction of wastage in the Province through e.g. the prevention of fraud, management

and prevention of surrenders, early duration claims, management and prevention thereof.

  • Drive legislative and internal compliance within the Province and ensure adherence to high ethical

standards.

  • Ensure efficient client service and administration processes are developed, implemented,

maintained and managed within the geographic area.

  • Manage and monitor activities of Regional Managers through market allocation to ensure that

each Regional Manager has adequate and appropriate market access opportunities.

  • Drive the implementation of sales plans or strategies, in collaboration with the Regional Managers,

to increase new sales opportunities and penetration levels

  • Monitor and track Province performance to ensure that business meet agreed productivity,

production and quality targets.

  • Analyse the profitability within the Province and oversee the formulation and implementation of

plans for improvement with the relevant stakeholders.

  • Set targets and take accountability for the overall achievement of performance objectives in the

business area by driving sales performance.

  • Communicate processes, control requirements, risk management frameworks and regulatory

requirements that impact the sales processes.

Competencies

  • Developing Strategies
  • Exploring Possibilities
  • Generating Ideas
  • Interacting with People
  • Making Decisions
  • Providing Insights
  • Empowering Individuals
  • Articulating Information
  • Seizing Opportunities
  • Pursuing Goals
  • Team Working
  • Establishing Rapport

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