Call Centre Agent x 2

1 week ago

Midrand, Gauteng, South Africa Powerfleet Full time R104 000 - R208 000 per year

About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies save lives, time, and money. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About the Role

To provide a 'world class' service to all our customers, by Accepting and responding to alarms, customer liaison and customer queries.

Essential Duties and Responsibilities:


• Accepting Alarms: Receiving alarms via Mix Control

• Responding to alarms that are accepted and completed within agreed SOP

• To ensure all alarms are answered within agreed SLA

• Providing roadside assistance for customers that require and qualify for the service

• Responsible for customer liaison, and helping customers with relevant queries

• Delivering a world class telephone service with the focus on customer delight


• Perform related duties as assigned by supervisor/manager


• Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:


• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (MS Office – Word, Excel and Outlook)


• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Ability to work a 12-hour shifts (2 x Day; 2 x Night; 4 x Off) – Inclusive of Weekends and Public Holidays (dependent on the shift)


• Matric 

Powerfleet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace that reflects the rich diversity of South Africa. We are committed to the principles of the Employment Equity Act and Broad-Based Black Economic Empowerment (BBBEE) and actively seek to empower suitably qualified candidates from designated groups. We believe that inclusion and diversity are key to innovation, growth, and shared success.

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