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Sales Training

2 weeks ago

Somerset West, Western Cape, South Africa Africa-Experience Full time R80 000 - R120 000 per year

About Us

At
Africa-Experience
, we design, operate, and deliver authentic travel experiences across East and Southern Africa.

Our sales team plays a central role in bringing these journeys to life, turning travellers' dreams into carefully crafted itineraries that reflect our passion for Africa and our commitment to quality.

To strengthen our team, we are looking for an experienced
Sales Training & Quality Control Manager
who combines sales expertise with people-development skills.

About the Role

This is a
hands-on position
dedicated to training, coaching, and maintaining quality standards within our team of travel consultants.

You will work closely with consultants to build product knowledge, refine sales skills, and enhance communication with clients.

At the same time, you will ensure that all client interactions and bookings are handled with professionalism, accuracy, and care, according to the internal processes

The ideal candidate is someone who leads by example — confident in selling, passionate about sharing knowledge, and committed to upholding high standards across every step of the sales process.

Your Key Responsibilities

Training & Development

  • Design and implement structured onboarding programs for new consultants and continuous learning initiatives for existing staff.
  • Coach consultants in both the technical aspects of travel sales and the softer elements of communication and persuasion.
  • Support consultants in developing conversational and sales approaches that build trust, align with our company's values, and convert enquiries into bookings.
  • Facilitate regular feedback sessions, role-plays, and workshops to reinforce skills and create a culture of growth.

Quality Control & Support

  • Monitor and evaluate sales activities across all communication channels, including calls, video meetings, and written correspondence.
  • Review quotations and bookings in our booking system, ensuring accuracy, compliance, and adherence to internal procedures.
  • Identify training needs or procedural gaps and address them through targeted guidance and support.
  • Provide clear, constructive feedback that helps consultants improve both performance and confidence.

Leading by Example

  • Actively demonstrate best practice through occasional direct involvement in sales and client interaction.
  • Model professionalism, empathy, and attention to detail in all aspects of the sales process.
  • Build trust and respect within the team through approachability, consistency, and credibility.

What We Are Looking For

  • A background in the
    travel and tourism industry
    , ideally within companies that sell Africa as a destination.
  • Strong knowledge of
    East and Southern Africa
    , including safari products, destinations, and travel logistics.
  • Proven success in
    selling travel packages and tours
    .
  • Experience in
    training, mentoring, or coaching
    sales staff.
  • Deep understanding of
    sales psychology
    and client relationship management.
  • Experience with
    Tourplan
    or a similar booking system is an advantage.
  • Excellent written and verbal communication skills in English; additional German language skills are a plus.

Who You Are

  • A natural mentor with strong interpersonal and communication skills.
  • Detail-oriented, organized, and committed to maintaining quality in every client interaction.
  • Confident, proactive, and motivated by helping others perform at their best.
  • Passionate about Africa, its people, and sharing authentic travel experiences.
  • Willingness to travel for extended periods of time

What We Offer

  • The opportunity to make a measurable impact on the growth and development of our sales team.
  • A collaborative environment that values initiative, openness, and continuous improvement.
  • A workplace built on respect, authenticity, and a shared passion for travel in Africa.
  • 25 working days annual leave
  • Medical Aid contribution if employment within South Africa or Namibia
  • Competitive salary with excellent uncapped commission system

How to apply

Please send us your CV and motivational letter to - including an indication of your desired income for this role.