ServiceNow Senior Technical Consultant

1 day ago

Cape Town, Western Cape, South Africa DXC Technology Full time

Job Description:

Job Description:

Job Summary:

We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.

Key Responsibilities:

  • Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
  • Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
  • Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
  • Manage integrations between ServiceNow and external systems to support seamless operations.
  • Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
  • Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
  • Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

  • Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
  • Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
  • Experience in scripting, workflow design, and platform customization.
  • Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or related discipline.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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