Car Rental Agent

4 hours ago

Cape Town, Western Cape, South Africa Hospitality Hire Full time
Position: Car Rental Agent (Experience in a similar role)
Location: Cape Town International Airport

Hospitality Hire is recruiting on behalf of our client, a leading Car Rental Company, for the position of Rental Agent based at Cape Town International Airport.
As a Rental Agent, you'll play a key role in ensuring a smooth and hassle-free vehicle rental experience while upholding high standards in service and vehicle management.
If you are passionate about customer service, thrive in a fast-paced environment, and have a strong eye for accuracy and professionalism, this opportunity could be the perfect fit for you.

Minimum Requirements (Non-Negotiable)
  • Education & Experience: Grade 12 (Matric) or equivalent qualification, with at least one year of experience in a customer-facing or service-driven role.
  • Customer Service Skills: Proven ability to deliver outstanding service, manage bookings, and resolve customer inquiries efficiently.
  • Administrative Accuracy: High attention to detail when completing documentation, processing rentals, and managing billing or inspection records.
  • Computer Literacy: Proficiency in Microsoft Office and general computer applications.
  • Driver's Licence: Valid driver's licence and reliable transport to commute to the airport.
Min Requirements:
  • Grade 12
  • Min one year previous experience in the car rental, travel, or hospitality industry.
  • Familiarity with rental or reservation software systems.
Key Qualities
  • Strong customer focus and commitment to service excellence.
  • Excellent planning, coordination, and time management skills.
  • Sharp attention to detail and record accuracy.
  • Integrity and professionalism in all customer and company dealings.
  • Ability to work under pressure in a busy, fast-paced environment.
  • Adaptability and willingness to adjust to operational demands.
  • Decisiveness and confidence in handling service challenges.
Top Priorities of the Role
  • Deliver a superior customer experience through friendly and efficient service.
  • Ensure reservation details are captured and managed accurately.
  • Conduct pre- and post-rental vehicle inspections and document findings.
  • Prepare and process rental agreements, ensuring customers understand all terms and conditions.
  • Handle and resolve customer issues and complaints professionally and promptly.
Main Duties
  • Assist customers in renting vehicles and explain rental options, rates, and policies.
  • Manage bookings, confirmations, and scheduling.
  • Conduct detailed vehicle checks and record damages or maintenance needs.
  • Process and explain rental agreements, ensuring all documentation is complete.
  • Address and escalate customer concerns when necessary.
Why Work for Our Client
Join a vibrant, innovative, and service-driven team where excellence and growth are encouraged.
You'll enjoy:
  • A collaborative and supportive environment.
  • Opportunities to grow your career and develop your skills.
  • A workplace that values teamwork, communication, and initiative.
Your contribution will make a meaningful difference and your professional growth will be supported every step of the way.
  • If you meet the requirements and are ready to join a professional, high-performing team, we would love to hear from you.

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