Customer Liaison Officer

1 week ago

Cape Town Western Cape, South Africa Edge Personnel (Pty) Ltd Full time R240 000 - R300 000 per year

Are you passionate about interiors, obsessed with details, and love helping people bring their décor dreams to life? This is your chance to work with a premium décor and interiors brand known for its beautiful showrooms, stylish collections, and exceptional client service.

A leading supplier of high-quality home interior products like, homeware, rugs, wallpaper and fabrics for the local and internation market in search of a Customer Liaison who will be based at their very busy and upmarket showroom in Cape Town. The ideal candidate will have a minimum of 4 – 5 years' experience.

You will be responsible for but not limited to:

Act as main contact for customer complaints, queries and escalations

Assess and resolve any escalations

Work with other departments to resolve issues timeously

Able to answer customers questions on all products offered

Understand customer needs and continuously promoting products to new and existing customers

Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

Liaise with the warehouse department ensuring timeous deliveries of orders

Dealing with Sales Consultants regarding queries, requests, sales orders

Coordinate with operations and logistics teams to ensure smooth dispatch and collection

Support the management team

Customer Satisfaction & Claims Management:

Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.

Claims Investigation & Resolution:

Conduct thorough investigations into claims, documenting findings and ensuring timely resolution

Sales Team Support:

Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.

Query Resolution:

Address and resolve general customer and internal queries with professionalism and accuracy.

Administrative & Ad Hoc Tasks:

Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Education:

Matric / Grade 12

Fluent in English and Afrikaans

Minimum 4 - 5 years' experience in a similar role in customer service

Knowledge of textiles/fabric industry

Proven customer support experience

Proficiency in MS Office (Word, Excel, Outlook)

Skills:

Excellent communication and interpersonal skills (English & Afrikaans)

Professional and customer-focused

Problem solving skills

Ability to work under pressure in a fast-paced environment

Very good attention to detail

Exceptional Interpersonal skills

Ability to multitask, prioritize & manage time effectively

If you are up for a challenge, apply with your most recent resume & supporting documents.

Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.

Job Types: Full-time, Permanent

Pay: R20 000,00 - R25 000,00 per month

Work Location: In person

  • Office Liaison

    2 days ago

    Cape Town, South Africa RELX Full time

    Purpose of the role: The individual will be responsible for all office administration requirements and telephone duties. Tasks and Responsibilities: Answer telephone, screen, and direct calls Take and relay messages Provide information to customers Receive and sort mail and deliveries General administrative and clerical support Reporting Performs...

  • Office Liaison

    2 days ago

    Cape Town, South Africa LexisNexis Full time

    Purpose of the role: - The individual will be responsible for all office administration requirements and telephone duties. - Tasks and Responsibilities: - Answer telephone, screen, and direct calls - Take and relay messages - Provide information to customers - Receive and sort mail and deliveries - General administrative and clerical support - Reporting -...

  • Client Liaison Officer

    5 days ago

    Cape Town, South Africa Persona Staff cc Full time

    Client Liaison Officer Reference: CPT -H-1 Our client in the construction industry is seeking a Client Liaison Officer to join their team in Cape Town. This role requires someone that is customer orientated and has the ability to deal with any obstacles. Duties & Responsibilities Responsibilities: Providing reports to management to ensure the client receives...

  • Client Liaison Officer

    1 week ago

    Cape Town, South Africa GHMH Full time

    **Client Liaison Officer** **Purpose of the role** **Duties and Responsibilities**: - Respond to any incoming messages / queries for Good Hope Meats / Good Hope Meat Hyper social media platforms including WhatsApp, Facebook, Twitter, Instagram etc. - Make outgoing calls / send WhatsApp’s messages to gauge customer satisfaction. - Answer any Incoming...

  • Patient Liaison Officer

    3 weeks ago

    Cape Town, South Africa Empact Group Full time

    Apply for the Patient Liaison Officer position with Empact Group . Reporting to the Project Manager or Catering Manager, the incumbent will oversee the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations, and ensure efficient resolution of patient complaints to deliver a high‑quality foodservice...

  • Patient Liaison Officer

    3 weeks ago

    Cape Town, South Africa Miranda Forrester Spa & Beauty Placements Full time

    PATIENT LIAISON OFFICERGREENPOINT - Atlantic Seaboard, Western Cape (ZA)START: A.S.A.P / 01 December 2025TRADING HOURS & SHIFTSMonday – Friday 08:30 - 17:30Saturday 08:00 - 14:00 (alternating / 2x per month)Sundays & Major Public Holidays - CLOSEDREPORT TO: Practice ManagerEMPLOYMENT TERMS: Full TimeSALARY & COMPANY BENEFITS:R17,500 Salary per...

  • Community Liaison Officer

    3 days ago

    Cape Town, South Africa Goldwind Full time

    Community Liaison Officer Goldwind Cape Town, Western Cape, South Africa Goldwind is looking for a Community Liaison Officer / Site Administrator. Duties Economic Development Support and Community Relations Coordinate community engagements by working with community structures, leaders and businesses in the area Coordinate the recruitment for subcontractors...

  • Marketing, Sales

    4 days ago

    Cape Town, South Africa Paqueta Personnel Full time

    **PURPOSE OF THE JOB**: The Marketing, Sales & Customer Liaison Officer is responsible for the day-to-day coordination of all assigned initiatives / projects within the Business Development Cluster and Business Operational cluster as well as supportive function to Stakeholder activities. **KEY PERFORMANCE AREAS** Monitoring, controlling and...

  • CLIENT LIAISON OFFICER

    5 days ago

    Cape Town, South Africa Dante Group Pty Ltd Full time

    CLIENT LIAISON OFFICER - CONVEYANCING LAW FIRM Reference: CPT -ST-1 CAPE TOWN CBDR 20 000 - R 25 000 CTC P/M DEPENDING ON EXPERIENCE Duties & Responsibilities Matric is essential, with a post-matric qualification beneficial At least 3 years' experience within a similar role An understanding of the Conveyancing process Team-player with a professional and...

  • Officer, Customer Liaison

    5 days ago

    Cape Town, Western Cape, South Africa Standard Bank Group Full time US$30 000 - US$45 000 per year

    Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high...