Engagement Manager

What are we looking for?

We are seeking a dynamic Engagement Manager to join our Automated Digital Applications team at Decision Inc. This role requires strong communication, managerial, and leadership skills, with technical expertise being a valuable advantage. As part of a team that delivers innovative digital solutions, you will engage with clients across diverse industries, making adaptability and the ability to quickly grasp new business environments essential.

This role offers an opportunity to lead with impact, drive commercial success, and shape the future of automated digital solutions for our clients. If youre a strategic thinker with a passion for technology, leadership, and business growth, wed love to hear from you.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the worlds best technology to drive our clients business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the center of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

Client Leadership

• Own and grow key client relationships within your assigned portfolio.
• Drive revenue growth by identifying and executing on-sell/up-sell opportunities.
• Actively engage with clients on new projects, ensuring strategic alignment.
• Manage revenue and sales targets and account performance, ensuring commercial success.
• Lead proposal development, project scoping, and opportunity identification.

Delivery Excellence

• Oversee T&M and fixed-cost project implementations, ensuring on-time, on-budget, and high-quality delivery.
• Work closely with the delivery team to maintain exceptional in-client performance.
• Secure and manage project resources effectively.
• Ensure project profitability aligns with financial targets.

People Leadership

• Mentor and develop your team, fostering a high-performance, growth-oriented and accountability culture.
• Support career development through structured performance reviews and development plans.
• Ensure the team has the necessary skills, certifications, and support to succeed.
• Manage operational elements, including leave, technical sessions, event participation, and time tracking.

Who do you need to be?

Requirements

• Minimum 3 years experience in management and/or sales role (Must be familiar with the sales and pursuits cycles from opening to closing deals)
• BSc or Equivalent
• Experience within consulting service environment
• Strong Project Management experience following the PMBOK is a big advantage
• Strong problem-solving skills and good communication skills, both written and verbal
• Knowledge of the Microsoft ecosystem and products and its capability (SharePoint, Co-Pilot, Intelligent Automation, Power Platform and bespoke solution development advantageous)
• Ability to identify client challenges and create opportunities for improvement and client value
• Ability to explain technical concepts to business users in a language they understand, and business requirements to technical delivery team
• Ability to successfully manage and foster strong relationships with team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the companys strategic plan