Operations Manager- Protea Cape Town

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa, 8005VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Discover the captivating charm of Cape Town at the Protea Hotel by Marriott Sea Point. Perfectly situated along the iconic Sea Point Promenade, the hotel offers sweeping views of Table Mountain and the Atlantic Ocean. Guests enjoy easy access to Cape Town's Blue Flag beaches, the vibrant V&A Waterfront, and the city's cultural attractions. With elegantly designed rooms, stylish dining options, and a welcoming atmosphere, the property blends relaxation and adventure, making it a top choice for both leisure and business travelers.

Job Summary
As the Assistant General Manager, you will partner closely with the General Manager to oversee Food & Beverage and Rooms Operations. You'll play a key role in driving guest satisfaction, employee engagement, and the successful execution of property‑wide brand strategies. This is a hands‑on leadership role where you'll balance operational excellence with strategic vision.

Candidate Profile
Education & Experience

• Associate degree in Business Administration, Hotel/Restaurant Management, or related field plus 3 years' experience in guest services, front desk, housekeeping, sales & marketing, or operations. OR
• Bachelor's degree in Business Administration, Hotel/Restaurant Management, or related field plus 1 year's experience in guest services, front desk, housekeeping, sales & marketing, or operations.

Core Responsibilities
Food & Beverage & Rooms Operations

• Lead quarterly audits to ensure budgets and standards are met; implement corrective actions where needed.
• Coordinate all Food & Beverage functions and communication across outlets.
• Partner with the GM to monitor Rooms Operations performance and drive improvements.

Property Operations & Budgets

• Conduct regular walk‑throughs to ensure facilities are well maintained and guest areas exceed expectations.
• Motivate teams to achieve operational excellence while maintaining profit margins.
• Ensure the property remains a safe and secure environment for guests and associates.

Guest Experience

• Champion a culture of service excellence by modeling desired behaviors and hosting daily stand‑ups.
• Monitor guest satisfaction data, identify improvement opportunities, and act decisively.
• Build strong relationships with group and convention clients, setting and managing expectations.

Sales & Marketing Support

• Strengthen community and civic relationships to enhance brand awareness.
• Partner with sales teams on calls, events, and site visits to drive business.
• Provide insights on competitive products, pricing, and services.

Human Resources & Leadership

• Ensure management coverage during peak times.
• Recruit and develop department managers with strong expertise and entrepreneurial leadership.
• Set clear goals, coach performance, and celebrate team successes.
• Maintain open, collaborative relationships across the leadership team.
• Support emergency procedure planning and compliance with management contract requirements.

Why Marriott
At Marriott International, we believe our associates are our greatest strength. We foster an inclusive environment where diverse backgrounds and experiences are celebrated. We are proud to be an equal opportunity employer, committed to providing access to opportunity for all.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.
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