Waiter / Waitress – Luxury Bakery & Restaurant

Job Description: Waiter / Waitress – Luxury Bakery & Restaurant

Location: Cape Town

Reports to: Restaurant Supervisor / Restaurant General Manager

Employment Type: Full-Time

About the Concept:

Laduree is an elevated bakery, all-day restaurant, and champagne bar concept offering refined hospitality, artisanal pastry, and elegant dining experiences. We are seeking skilled and service-oriented Waiters and Waitresses to deliver exceptional guest experiences in a high-volume, luxury environment.

Position Summary:

As a key front-of-house team member, the Waiter/Waitress is responsible for delivering attentive, elegant, and efficient service to all guests. This role requires a strong understanding of premium hospitality, attention to detail, and the ability to thrive in fast-paced, high-volume operations. The ideal candidate embodies grace under pressure, product knowledge, and guest-centric service.

Key Responsibilities:

· Welcome guests with professionalism, warmth, and brand-appropriate greeting standards.

· Present menus, explain daily specials, and provide knowledgeable recommendations on food, desserts, and beverages.

· Take accurate orders and coordinate effectively with kitchen and bar staff.

· Ensure timely delivery of food and beverages in a polished and elegant manner.

· Maintain high service standards across table setup, clearing, resetting, and cleanliness.

· Monitor tables for guest satisfaction and respond to requests promptly.

· Upsell signature dishes, beverages, and add-on items to enhance the guest experience.

· Handle bills and POS systems accurately, and support end-of-shift cashing procedures.

· Comply with food safety, hygiene, and grooming protocols at all times.

· Assist with private events, VIP setups, and seasonal menu launches as needed.

Required Qualifications & Experience:

· Minimum 2–4 years of experience in luxury or premium casual dining, 5* Hotel.

· High-volume restaurant or hotel experience required.

· Excellent communication skills in English (additional languages are a plus).

· Well-groomed, punctual, and consistently professional in appearance.

· Strong knowledge of service etiquette, wine/champagne service, and allergen awareness.

· Familiarity with POS systems and handheld ordering devices.

· Ability to multitask and maintain composure under pressure.

Preferred Attributes:

· Genuine passion for hospitality and service excellence.

· Positive attitude, team spirit, and strong interpersonal skills.

· Adaptable to changing shifts, peak periods, and multi-branch settings.

· Commitment to continuous learning and upholding luxury standards.

Package & Benefits:

· Competitive Salary

· Monthly Service Charge / Tips

· Uniform & Grooming Allowance

· Health Insurance

· Staff Meals & Discounts

· Annual Leave & Public Holidays

· Opportunities for Growth in a Premium Hospitality Group

Job Type: Full-time

Application Question(s):

• Please confirm your availability?
• How many years of experience do you have in premium casual dining, luxury restaurants, or 5-star hotels? Please list the hotels
• Which service areas have you worked in?

Fine dining service

• All-day dining / Brasserie
• Champagne / wine service
• High-volume banquet or events service
• Pastry or café service
• Rate your knowledge of wine and champagne service:
• Basic
• Intermediate
• Advanced
• Are you experienced in upselling premium menu items and enhancing guest checks?
• How comfortable are you handling VIP guests and special service requests?
• Are you fully proficient in operating POS systems and handheld order devices?
• Yes / No
• Are you able to work in a fast-paced environment while maintaining luxury standards?
• What is your current salary and desired salary range for this role?

Work Location: In person