Frontline Practice Administrator

Location
: First Care Solutions – Arwyp Private Hospital, Kempton Park

• Applications close on 12 December 2025
• Please see attached Job Description for more details;
• Please forward an updated CV to

.solutions
 before the closing date should you meet the minimum requirements.
- Late applications and applications that do not meet the minimum requirements will not be accepted.
- Please see below for the inherent requirements for the position.

Synopsis:

A Frontline Practice Administrator position is available at First Care Solutions (Pty) Ltd based at Arwyp

Private Hospital Emergency in Kempton Park. This is a permanent position which reports to the Practice

Administration Supervisor and is responsible for overseeing the practice operations and reception

function. Excellent frontline communication skills required.

Skills Required:

• Matriculation certificate

• 3+ years' experience as a Practice Administrator

• Practice reception management skills required

• Intermediate experience in Microsoft Office (Outlook, Excel and PowerPoint)

• Excellent frontline communication

• Microsoft SharePoint end user experience an advantage

Attributes:

• Excellent written and telephonic communication

• Trustworthy

• Team player

• Positive Attitude

• Accepts responsibility

• Work independently

• Self-motivated and committed

• Proactive, organised and dependable

• Dedicated work ethic

• Share common goals and vision of company

Daily Key Functions:

Admissions / Patient Accounts

• Greet and welcome walk-in patients and explain the triage procedure

• Admit walk-in patients onto the practice management application

• Process a patient validation to confirm medical aid details (real-time medical aids only) via the

benefit checker website.

• Request the patient / guarantor to sign the appropriate terms and conditions

• Bill account with correct tariff code and ICD 10 codes onto billing software as detailed by the

practitioner.

• Remit cash payment/ credit card receipts from the appropriate cashbook to the patient /

guarantor's account

• Submit account to medical aid.

• Collect any patient liable amounts.

• Issue the patient / guarantor with a tax invoice and receipt for visit

• Capture daily statistics for the practice.

• Shift work.

Account Queries

• Explain practice fees and account submission process

• Ensure excellent patient communication and overall satisfaction

• Follow the complaint and query resolution process

WCA

• IOD paperwork collection and checks at time of consultation

• Collate and submit to account and supporting documents to head office

Facilities Management

• Ensure stationery and office supplies are at the appropriate level

Weekly Tasks

Banking

• Cash-ups and banking

The job description is not intended to be an exhaustive list, and the employee may be required to

perform tasks which are not specifically stated but which are to be regarded as incidental to the

employee's job and for which no remuneration shall be payable.

First Care Solutions (Pty) Ltd believes strongly that all employees are a member of the same team and therefore it is important that all members of the team share the common objective

and work toward the same goals