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Frontline Services
2 weeks ago
**Reception and Frontline Services**
- Welcome and assist visitors professionally
- Maintain a clean and organised reception area
- Ensure visitors sign in and are directed appropriately
- Provide refreshments for visitors when necessary
- Communicate estimated waiting times to visitors
**Switchboard Operations**
- Answer and direct incoming calls efficiently
- Screen and transfer calls to relevant personnel
- Take and relay messages promptly
- Ensure all calls are handled courteously and professionally
**Administrative Support**
- Maintain a log of all visitors and calls received
- Assist with document photocopying, scanning, and binding
- Distribute mail and internal documents to relevant departments
- Support frontline operations with general administration tasks
**Operational Excellence and Compliance**
- Uphold the corporate image and values of Services SETA
- Report maintenance issues affecting reception services
- Ensure security procedures are followed at reception
- Handle basic troubleshooting of office equipment
**Support the Optimisation of the Unit**
- Efficiency in managing incoming calls and visitor interactions
- Stakeholder feedback on service levels
- Timely and accurate dissemination of messages and documents
- Compliance with corporate reception and customer service standards
- National Senior Certificate or equivalent certification (NQF level 4)
- Minimum of 1 year of experience in a reception, customer service, or administrative role
- Experience or knowledge of the SETA environment is an advantage
**Closing Date for Applications** - 23 May 2025
