Human Capital Generalist

Oliver Wyman is now looking to hire and expereinced HR Operations professional as a Human Capital Generalist to join our Johannesburg office
Job Overview:
The HC Generalist oversees the day-to-day management of HC operations, ensuring smooth administration of policies, procedures, and programs within the office. Responsibilities include managing basic employee relations independently and advising the manager on potential actions. Additional support spans onboarding and offboarding, payroll, benefits administration, record keeping, system updates, and participation in HC projects or ad hoc regional initiatives.

Key Responsibilities:

• Ensure the integrity and confidentiality of employee data by maintaining accurate, compliant, and up-to-date HC records, databases, and filing systems in line with company policy and South African labour regulations.
• Streamline documentation workflows and develop process maps to ensure time-off, benefits, onboarding, and exit documentation are efficiently processed, easily retrievable, and audit-ready.
• Lead the end-to-end onboarding and offboarding process, including orientation sessions, induction meetings, and exit formalities, ensuring a smooth and compliant employee experience.
• Partner with internal stakeholders and external vendors to compile and verify BBBEE-related documentation, ensuring accuracy and audit readiness.
• Maintain accurate tracking of employee movements, including new hires, leave balances, and exits across the South Africa entity.
• Collaborate with Finance and payroll teams (both internal and external) to ensure timely and accurate payroll execution.
• Prepare and issue employment documentation such as verification letters, salary confirmations, Tax certificates and pay slips.
• Serve as a key point of contact for employees, providing guidance on HC, payroll, and benefits-related matters.
• Support internal and external audits by ensuring documentation accuracy and full compliance with South African labour law, POPIA, and internal governance requirements.
• Implement and administer employee policies, ensuring consistent application across the business.
• Provide advice and guidance to employees and managers on HC and payroll-related matters.
• Identify and drive continuous improvement of HC policies, systems, and processes for greater efficiency and compliance.
• Manage basic employee relations cases independently and liaise with Legal and HC leadership on complex matters.
• Respond to employee queries regarding benefits, time off, and compensation.
• Deliver information sessions on HC policies, benefits, and process updates.
• Collaborate with global and regional HC teams to enhance time-off, benefits, and payroll initiatives that improve efficiency, compliance, and overall employee experience.
• Identify and propose strategic process or benefits-related improvements to ensure the firm remains competitive and aligned with market best practices in South Africa.
• Work closely with Legal, Finance, Recruiting and Talent functions to ensure cross-functional alignment on compliance and employee matters.
• Support and participate in HC strategic projects and regional initiatives as required.
• Provide ad hoc Human Capital support across the IMEA region during leave periods, project peaks, or special assignments, ensuring business continuity and consistent employee experience.

Experience Required:

• 5 + years' experience working in a similar role.
• Experience within financial services, investment banking, management consultancy and/or a professional services environment (multi-national/international firms).

Skills and Attributes:

• Proactive and collaborative
• Highly organized and detail-oriented, yet operates well within a team, as well as independently
• Professional, tactful and able to engage with colleagues at all levels in the firm
• Excellent communicator – able to deal effectively with people at all levels across a multicultural environment
• Ability to maintain and respect confidentiality
• Ability to think strategically and contribute to development of departmental model
• One who takes constructive feedback in stride and incorporates feedback quickly
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Ability to juggle several tasks at once, to prioritize and manage own time
• Methodical, organized and excellent attention to detail

Technical Skills:

• Strong Excel and Outlook skills.
• Strong command of English (written and verbal)

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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