Sales: Outbound Agent

7 days ago

Johannesburg, Gauteng, South Africa Sanlam Full time

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do? The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay's sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data. Minimum Qualification and Experience

Minimum Qualification 

   
•    Grade 12 / Standard 10 / NQF 4
   
•    RE5 Certificate
   
•    Fully FAIS Accredited (As per Dofa date)

Minimum Experience

  • Experience of more than 2 years in a sales environment
Knowledge and Skills Undertake Outbound Tele-Sales Service inbound client queries, requests Administration and processing Quality, Compliance and Accreditation Personal Attributes Communicates effectively - Contributing dependently Situational adaptability - Contributing dependently Action orientated - Contributing dependently Persuades - Contributing dependently Core Competencies Being resilient - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Customer focus - Contributing independently Drives results - Contributing dependently Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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