Senior Travel Designer

4 days ago

Johannesburg, Gauteng, South Africa Wilderness Full time

PRIMARY PURPOSE

To generate and grow sales, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. 

 Secure cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

This position is based in Johannesburg or Cape Town

Detailed Responsibilities

  • Liaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings.
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs.
  • Continuous communication and excellent service delivery to agents at all times.
  • Keep Agents' booking information updated in the Wilderness Window (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers
  • Understand the agents needs in each booking.
  • Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
  • Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
  • Keep apprised of company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification:

  • Matric certificate – with maths (minimum standard grade or above).
  • Tertiary certificate in Travel & Tourism/hospitality.

Experience:    

  • Min 5 years' experience at a Senior level in Reservations managing guest relations/camp operations.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.  
  • Previous camp experience beneficial.
  • Computer Literate (Microsoft Office, email, Internet).
  • Proven English literacy.   
  • Working knowledge of TourPlan and WISH or similar booking/operating system. 
  • General destination knowledge on Southern & East Africa.   
  • Personal and work travel experience in Southern and East Africa.  
  • Problem solver and good with guest interaction.
  • Excellent attention to detail
   Skills: 
  • Excellent communication skills written and oral, in English.
  • Foreign language skills advantageous

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to

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