Intermediate Travel Consultant

7 days ago


Umhlanga, KwaZulu-Natal, South Africa Tourvest Travel Services Full time R250 000 - R400 000 per year

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services.

REISSUING TICKETS, RESERVATIONS AND REFUNDS

  • Knowledge and able to work on the Amadeus.
  • Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. – domestic, regional and point to point International.
  • Ability to accurately complete domestic reissues.
  • Ability to complete all refunds accurately.
  • Ensure corporate fares are utilized.
  • Limited QC rejections.

POLICIES AND PROCEDURES

  • Alignment to all TTS polices/procedures found on Dashboard.
  • Fully conversant with the paperless procedure.

STANDARD OPERATING PROCEDURES (SOP)

  • Full alignment to the TTS Standard Operating Procedures.
  • Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.

PREFERRED PARTNERS & CLIENT'S PROFILES

  • Fully conversant with preferred partners both of TTS and the client.
  • Ability to update all travelers profiles.

INTER-DEPARTMENTAL RELATIONSHIP

  • Attendance of company meetings and functions/team building.
  • Build and maintain multi-level relationships within TTS.
  • Networking at industry related events.
  • Team player.

CLIENT SATISFACTION AND RELATIONSHIPS

  • Understanding and adhering to the clients' travel policies and procedures.
  • The ability to advise the solution to the problem.
  • A client centric mentality, with consistent extra mile service.
  • Ability to build relationships with TTS clients.
  • Immediate attention to any client complaint.
  • Adhere to TTS /client turnaround times.

EDUCATIONAL REQUIREMENTS

  • Matric Qualification
  • Travel Diploma

EXPERIENCE IN YEARS

  • Minimum 3-5 years' experience with at least 1 year being in an intermediate role in a similar organisation.

KNOWLEDGE

  • Beginners and intermediate fares course.
  • Ticket reissue course.
  • Ticketing course.
  • Beginners' fares courses – intermediate preferable.
  • Travel it knowledge is an advantage.
  • Amadeus.

Job Type: Full-time

Work Location: In person



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