Intermediate Travel Consultant
18 hours ago
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services.
**REISSUING TICKETS, RESERVATIONS AND REFUNDS**
- Knowledge and able to work on the Amadeus.
- Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. - domestic, regional and point to point International.
- Ability to accurately complete domestic reissues.
- Ability to complete all refunds accurately.
- Ensure corporate fares are utilized.
- Limited QC rejections.
**POLICIES AND PROCEDURES**
- Alignment to all TTS polices/procedures found on Dashboard.
- Fully conversant with the paperless procedure.
**STANDARD OPERATING PROCEDURES (SOP)**
- Full alignment to the TTS Standard Operating Procedures.
- Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.
**PREFERRED PARTNERS & CLIENT’S PROFILES**
- Fully conversant with preferred partners both of TTS and the client.
- Ability to update all travelers profiles.
**INTER-DEPARTMENTAL RELATIONSHIP**
- Attendance of company meetings and functions/team building.
- Build and maintain multi-level relationships within TTS.
- Networking at industry related events.
- Team player.
**CLIENT SATISFACTION AND RELATIONSHIPS**
- Understanding and adhering to the clients’ travel policies and procedures.
- The ability to advise the solution to the problem.
- A client centric mentality, with consistent extra mile service.
- Ability to build relationships with TTS clients.
- Immediate attention to any client complaint.
- Adhere to TTS /client turnaround times.
**EDUCATIONAL REQUIREMENTS**
- Matric Qualification
- Travel Diploma
**EXPERIENCE IN YEARS**
- Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation.
**KNOWLEDGE**
- Beginners and intermediate fares course.
- Ticket reissue course.
- Ticketing course.
- Beginners’ fares courses - intermediate preferable.
- Travel it knowledge is an advantage.
- Amadeus.
Work Location: In person
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